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whysalives's avatar
whysalives
Sophomore
8 years ago
Solved

Unable to load Amazon, Problem Upstream From Modem

I have bypassed my router with a direct cable connection to the modem, turned off web acceleration, reset the MBX, and have attempted rebooting the modem.  The problem is across computers, users, and...
MarkJFine's avatar
MarkJFine
Professor
8 years ago
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I should point out that if it keeps recurring for a specific site, such as Amazon, it's quite possible a rogue site or rogue ad is likely spoofing that local DNS entry... that includes some of those embedded "mraid" ads you get in phone apps.

 

And, before anyone says that they can't, I'm dealing with a ad company (to remain nameless) that rotates ads through some javascript code. They didn't know that one of their ads forwards to another malicious ad that captures the site (e.g., not a popup) for a phony Amazon Gift Card that's only targeted to Apple iPhones. Two guesses what else it does, and the first one don't count...

 

 

 

whysalives's avatar
whysalives
Sophomore
8 years ago
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Problem reoccured, second time today.  This time I tried just rebooting the router (from web interface) and my laptop, at the same time.  That did not solve the problem.  I then reboot the modem (from web interface) and my laptop, at the same time.

 

So it appears all three need to be reboot, but no issues doing that from the web interfaces.

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to load Amazon, Problem Upstream From Modem","id":"message:85582","revisionNum":3,"repliesCount":60,"author":{"__ref":"User:user:28286"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:85582"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:85582"},"body@stripHtml({\"truncateLength\":200})":" I have bypassed my router with a direct cable connection to the modem, turned off web acceleration, reset the MBX, and have attempted rebooting the modem.  The problem is across computers, users, and...","body@stringLength":"1423","rawBody":"

I have bypassed my router with a direct cable connection to the modem, turned off web acceleration, reset the MBX, and have attempted rebooting the modem.  The problem is across computers, users, and browsers.  I have attempted shuting off windows firewall and antivirus.  All to no avail.  Yesterday, while in the middle of browsing Amazon, images suddenly stopped loading.  Today, in addition to few or no images, Amazon tries to load at a snails pace but the CSS never fully loads.  This problem ONLY occures with Amazon and only started occuring yesterday.  I have attempted clearing cookies and cache and uninstalled all extensions and tried incongnito mode and tried both chrome and explorer, but as I said, this problem is either at the modem or upstream from it.  It doesn't matter if I'm using my laptop on wi-fi, my tower with network cable, any windows user, any browser, the problem persists.  It only affects Amazon.com.

 

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Problem reoccured, second time today.  This time I tried just rebooting the router (from web interface) and my laptop, at the same time.  That did not solve the problem.  I then reboot the modem (from web interface) and my laptop, at the same time.

 

So it appears all three need to be reboot, but no issues doing that from the web interfaces.

","body@stringLength":"382","rawBody":"

Problem reoccured, second time today.  This time I tried just rebooting the router (from web interface) and my laptop, at the same time.  That did not solve the problem.  I then reboot the modem (from web interface) and my laptop, at the same time.

 

So it appears all three need to be reboot, but no issues doing that from the web interfaces.

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Unable to load Amazon, Problem Upstream From Modem","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:86170"},"body":"

I should point out that if it keeps recurring for a specific site, such as Amazon, it's quite possible a rogue site or rogue ad is likely spoofing that local DNS entry... that includes some of those embedded \"mraid\" ads you get in phone apps.

 

And, before anyone says that they can't, I'm dealing with a ad company (to remain nameless) that rotates ads through some javascript code. They didn't know that one of their ads forwards to another malicious ad that captures the site (e.g., not a popup) for a phony Amazon Gift Card that's only targeted to Apple iPhones. Two guesses what else it does, and the first one don't count...

 

 

 

","body@stringLength":"1118","rawBody":"

I should point out that if it keeps recurring for a specific site, such as Amazon, it's quite possible a rogue site or rogue ad is likely spoofing that local DNS entry... that includes some of those embedded \"mraid\" ads you get in phone apps.

 

And, before anyone says that they can't, I'm dealing with a ad company (to remain nameless) that rotates ads through some javascript code. They didn't know that one of their ads forwards to another malicious ad that captures the site (e.g., not a popup) for a phony Amazon Gift Card that's only targeted to Apple iPhones. Two guesses what else it does, and the first one don't count...

 

 

 

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Good morning everyone,

\n

 

\n

Just got word that Amazon should be working properly now. If you made any workaround changes, please revert back to your original settings and give it a test run.

\n

 

\n

Thank you,

\n

Amanda

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2017-11-09T10:11:43.046-05:00","lastPublishTime":"2017-11-09T10:11:43.046-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":21760},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:85582/message:86378","readOnly":false,"editFrozen":false,"body@stringLength":"259","rawBody":"

Good morning everyone,

\n

 

\n

Just got word that Amazon should be working properly now. If you made any workaround changes, please revert back to your original settings and give it a test run.

\n

 

\n

Thank you,

\n

Amanda

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