Forum Discussion

Freshman

8 years ago

Solved

Hughesnet and Amazon

So its been a couple of days since Hughesnet was installed in my home and to say I'm not impressed is an understatement, Gen5 is supposed to be fast, well it's no way as fast as Verizon's 4LT service. I would say about 50% speed wise. The usage widget that I downloaded is insane and goes up and down like a yoyo, so you don't really know how much bandwidth you are using?

But the most annoying thing is how Hughesnet blocks Amazon. I have tried dozens of time to access my account and always get the same answer "Server is busy" this is obviously not true as I can connect using the Verizon system and my cell phone, both of which have never had an issue connecting to Amazon. I reached out to Amazon who confirmed they have zero server issues. So what gives ?

Performance

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C0RR0SIVE
Associate Professor
8 years ago
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Can you get us a screenshot of the error that's happening when you try to log into your account? I am able to log into mine with zero issues.
- SFXPHIL
  Freshman
  8 years ago
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  Sure here you go
  - SFXPHIL
    Freshman
    8 years ago
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    Just to see what happens i tried to open the Verizon website and Time Warner now Spectrum same thing happening, same message. Looks to me like Hughesnet is deliberatly blocking sites that are in some way connected to internet services or streaming video ?

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But the most annoying thing is how Hughesnet blocks Amazon. I have tried dozens of time to access my account and always get the same answer \"Server is busy\" this is obviously not true as I can connect using the Verizon system and my cell phone, both of which have never had an issue connecting to Amazon. I reached out to Amazon who confirmed they have zero server issues. So what gives ?

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Hughesnet and Amazon","moderationData":{"__ref":"ModerationData:moderation_data:80505"},"body":"

Can you get us a screenshot of the error that's happening when you try to log into your account? I am able to log into mine with zero issues.

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Can you get us a screenshot of the error that's happening when you try to log into your account? I am able to log into mine with zero issues.

Sure here you go

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Sure here you go

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Just to see what happens i tried to open the Verizon website and Time Warner now Spectrum same thing happening, same message. Looks to me like Hughesnet is deliberatly blocking sites that are in some way connected to internet services or streaming video ?

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SFXPHIL

Could you please try disabling Web-Acceleration for us and let us know if that works for you? Also, when you use Chrome (if that's possible) what error message do you get in that? Chrome usually provides a description that can be used.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the \"i\" icon at the top of the HT1100/2000w System Control Center (also known as the SCC). It is highlighted in red in the image below.
$\"photo$

3: Click on \"Web Acceleration\" then \"Control\" outlined in red.
$\"photo$

4: Click on \"Web Acceleration Enabled\", this will change to an orange button that says \"Web Acceleration Disabled\".
$\"photo$

5: Restart your browser and try browsing the website.

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Good morning folks,

Just got an update from engineering that this should be fixed. If you have made any changes to your system while troubleshooting this, please revert to your original settings before the issue occurred and let us know how it goes.

Your cooperation, patience, and understanding are much appreciated.

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Good morning folks,

Your cooperation, patience, and understanding are much appreciated.

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