Forum Discussion
Upload speeds recently became extremely slow, but download speeds are fine (Gen 5)
Hi AJinCA,
Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes.
The speeds I do see on your account are... pretty horrible... I only see one 4MB package, however with speeds that low you would probably timeout doing the upload test. Can you try a few 2MB packages on a system that is directly connected to your modem at different time intervals, with all the others either turned off or disconnected when you are able? Maybe 2 in the morning and another 2 in the afternoon?
Certainly not a good upload speed for a HT2000w Gen5 account (I am assuming that's your hardware/service because of your download rate).
Thanks for the reply!
I keep everything disconnected from the wifi by default to avoid bleeding data, so nothing else was connected. I also called the device a router in error - the desktop is connected directly to the HT2000W device via an ethernet cable, not through a router connected to the HT2000W.
Yeah, I was having a lot of trouble getting it to do the speed tests for upload. I couldn't get the HughesNet site speed test to run at all. I think I figured out what I was doing wrong on the testmy.net size, though - I'd pick the amount from the drop down menu, then hit the test button instead of clicking on the drop down menu again. So testmy.net was proceeding as if I had not picked a file size. I ran three more upload tests at 2 MB and one download test at 25 MB.
I work from 7 AM - 5:30 PM, and I'm sleeping at 2 AM. I can run a test at 6 AM, but I think HughesNet should be able to fix this problem without me having to get up in the middle of the night on a work night and leave in the middle of a work day to run diagnostics for them. Do all customers with performance problems have to do this?
