Forum Discussion
Upload speeds recently became extremely slow, but download speeds are fine (Gen 5)
Hi AJinCA,
Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes.
Well, in the past they needed numerous tests through out the day, on multiple days, this was to help pinpoint whether it was congestion, a network issue, or something else. That's why I was curious if you would, or could, get multiple tests at different parts of the day as it does help engineering. However, Hughesnet doesn't expect customers to leave work or people to change their daily lives to try and run a speedtest. Just the more information the better, it's actually very rare to see upload speed issues like that...
By the way, make sure you are logged into your testmy.net account when testing, as the tests didn't get logged under your user name. I went and viewed your ConnectID on Testmy.net and this is what I see currently, however a ConnectID can change at any time.
AJLandon's Upload Tests
Tomorrow at some point, most likely while you are still at work, one of the Hughesnet Reps will post in this thread.
Thank you! I'll try to get up at 4 or 5 and run one... not sure I can do 2 AM until the weekend. Slight chance I may be able to run home and do one during lunch, too. And I'll make sure I'm logged in!
Good morning AJinCA,
I'm glad you found the community, thank you for posting and providing this info this helps. I'll escalate your case to the engineers and once I get any news to share I'll post back.
Your cooperation, patience, and understanding are much appreciated.
Hi AJinCA,
Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes.
