Forum Discussion

anneginmo's avatar
anneginmo
Freshman
2 years ago

Voice service and Internet will not work with Cisco ATA after Storm, Internet Spotty Through Modem

Hello~Last night (4/1) during and after storm, our internet and voice were down. All cell phones and laptops work with HT2000W Modem powered up and ATA Router powered down/disabled, but when we try t...
Internet down
storm
voice ata
WiFi-Modem
anneginmo's avatar
anneginmo
Freshman
2 years ago

Thanks Remy, I appreciate the quick response. Will another cord/cable be mailed with the ATA as well? 

  • Remy's avatar
    Remy
    Moderator
    2 years ago

    anneginmo,

     

    All of the necessary supplies to hook your replacement ATA up should be provided in the box! Please let us know how the setup goes!

     

    Thanks,

    Remy

    • anneginmo's avatar
      anneginmo
      Freshman
      2 years ago

      Thank you for sending another ATA quickly. It works! It was an easy set-up. 🙂 We hooked up the blue cord following instructions. What is the extra green port on the back of the ATA for? Why would we connect another device to the ATA when we have the modem with 4 ports? Just curious. Our laptop connected to our modem seems to work well. Thanks again for getting this out and helping with our voice issue. We appreciate it because we do not get cell service at the house!

       

      • anneginmo's avatar
        anneginmo
        Freshman
        2 years ago

        Hello, We received our new ATA and hooked it up with customer support last night. We were able to make a call last night and this morning. We are able to receive calls. I tried to make 2 additional calls this morning and it says, "the number you are trying to reach is not in service". We know they are in service. 

        Also, caller ID says ROBO before the name. Suggestions? We have already tried turning the modem and router off and on.