Thank you for sending another ATA quickly. It works! It was an easy set-up. 🙂 We hooked up the blue cord following instructions. What is the extra green port on the back of the ATA for? Why would we connect another device to the ATA when we have the modem with 4 ports? Just curious. Our laptop connected to our modem seems to work well. Thanks again for getting this out and helping with our voice issue. We appreciate it because we do not get cell service at the house!
Hello, We received our new ATA and hooked it up with customer support last night. We were able to make a call last night and this morning. We are able to receive calls. I tried to make 2 additional calls this morning and it says, "the number you are trying to reach is not in service". We know they are in service.
Also, caller ID says ROBO before the name. Suggestions? We have already tried turning the modem and router off and on.
