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Mr_Mrs_Sexton's avatar
Mr_Mrs_Sexton
Freshman
2 years ago

Reaching Out To Moderator Jay

Three weeks ago I received the following email: I replied to this email but never received a response. In the past two weeks I've sent 3 direct emails without response.  Each email c...
Performance
Jay's avatar
Jay
Moderator
2 years ago

Hello Mr_Mrs_Sexton, 

 

I have been out of the office, but I am back now and we are looking into your issues. 

Thank you for your patience.

-Jay

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In the past two weeks I've sent 3 direct emails without response.  Each email c...","body@stringLength":"1413","rawBody":"

Three weeks ago I received the following email:


I replied to this email but never received a response.

In the past two weeks I've sent 3 direct emails without response. 
Each email contained detailed information about an issue with slow service seemingly cause by a dashboard detected problem under the heading of DNS ACCELERATION [N].  

I'm just trying to see if someone can take a look at the information I sent and respond to me.  I am still having problems and my monthly data will be renewing soon.

Mr_Mrs_Sexton

","kudosSumWeight":0,"postTime":"2024-02-13T14:13:13.903-05:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xNDE3MjAtNzkzM2kwOTMwOTk0MkQ5RDAwQjc0?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xNDE3MjAtNzkzNWk1MkNDNEQ3MTUxMzFGMkJB?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141720_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":873},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Three weeks ago I received the following email:


I replied to this email but never received a response.

In the past two weeks I've sent 3 direct emails without response. 
Each email contained detailed information about an issue with slow service seemingly cause by a dashboard detected problem under the heading of DNS ACCELERATION [N].  

I'm just trying to see if someone can take a look at the information I sent and respond to me.  I am still having problems and my monthly data will be renewing soon.

Mr_Mrs_Sexton

"},"Conversation:conversation:141720":{"__typename":"Conversation","id":"conversation:141720","solved":false,"topic":{"__ref":"ForumTopicMessage:message:141720"},"lastPostingActivityTime":"2024-02-13T14:17:11.047-05:00","lastPostTime":"2024-02-13T14:17:11.047-05:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:141720":{"__typename":"ModerationData","id":"moderation_data:141720","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xNDE3MjAtNzkzM2kwOTMwOTk0MkQ5RDAwQjc0?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xNDE3MjAtNzkzM2kwOTMwOTk0MkQ5RDAwQjc0?revision=1","title":"01.jpg","associationType":"BODY","width":1917,"height":907,"altText":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xNDE3MjAtNzkzNWk1MkNDNEQ3MTUxMzFGMkJB?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xNDE3MjAtNzkzNWk1MkNDNEQ3MTUxMzFGMkJB?revision=1","title":"02.jpg","associationType":"BODY","width":1927,"height":917,"altText":null},"Revision:revision:141720_1":{"__typename":"Revision","id":"revision:141720_1","lastEditTime":"2024-02-13T14:13:13.903-05:00"},"ForumReplyMessage:message:141721":{"__typename":"ForumReplyMessage","id":"message:141721","conversation":{"__ref":"Conversation:conversation:141720"},"author":{"__ref":"User:user:68632"},"revisionNum":1,"uid":141721,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Reaching Out To Moderator Jay","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141721"},"parent":{"__ref":"ForumTopicMessage:message:141720"},"body":"

Hello Mr_Mrs_Sexton, 

\n

 

\n

I have been out of the office, but I am back now and we are looking into your issues. 

Thank you for your patience.

-Jay

","body@stringLength":"202","rawBody":"

Hello Mr_Mrs_Sexton, 

\n

 

\n

I have been out of the office, but I am back now and we are looking into your issues. 

Thank you for your patience.

-Jay

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