Forum Discussion

Freshman

6 years ago

Solved

Replace modem HT2000W

I think I need my modem HT2000W replaced. The only lights that are on is Power and WIFI and everything in between is off. I work from home and need the internet to do my job. How can I get the modem ...

Need modem replaced ASAP

Liz

Moderator

6 years ago

Hi sharleen,

Thanks for bringing this to my attention. I've shipped you a modem, please expect it soon. You can use the box it comes in to return the old modem. There will be a return label in the outer pouch of the box.

sharleen

Freshman

6 years ago

Thank you!

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The only lights that are on is Power and WIFI and everything in between is off. I work from home and need the internet to do my job. How can I get the modem ...","body@stringLength":"246","rawBody":"I think I need my modem HT2000W replaced. The only lights that are on is
Power and WIFI and everything in between is off. I work from home and need the internet to do my job. How can I get the modem replaced as soon as possible?
Thanks.","kudosSumWeight":0,"postTime":"2019-12-26T12:18:52.659-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Need modem replaced ASAP","text":"Need modem replaced ASAP","time":"2019-12-26T12:18:52.659-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117891_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5520},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:117891":{"__typename":"Conversation","id":"conversation:117891","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117891"},"lastPostingActivityTime":"2019-12-30T10:00:38.268-05:00","lastPostTime":"2019-12-30T10:00:38.268-05:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:117891":{"__typename":"ModerationData","id":"moderation_data:117891","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117891_1":{"__typename":"Revision","id":"revision:117891_1","lastEditTime":"2019-12-26T12:18:52.659-05:00"},"ForumReplyMessage:message:117894":{"__typename":"ForumReplyMessage","id":"message:117894","conversation":{"__ref":"Conversation:conversation:117891"},"author":{"__ref":"User:user:45219"},"revisionNum":1,"uid":117894,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Replace modem HT2000W","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:117894"},"parent":{"__ref":"AcceptedSolutionMessage:message:117893"},"body":"Thank you!","body@stringLength":"10","rawBody":"Thank you!","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-12-26T12:34:42.714-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117894_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5422},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741988516169":{"__typename":"CachedAsset","id":"theme:customTheme1-1741988516169","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi sharleen,

\n\n

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2019-12-26T12:33:04.011-05:00","lastPublishTime":"2019-12-26T12:33:04.011-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":5554},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:117891/message:117893","readOnly":true,"editFrozen":false,"body@stringLength":"280","rawBody":"

Hi sharleen,

\n\n

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