Forum Discussion

retana003's avatar
retana003
Freshman
8 years ago
Solved

Returning Equipment

I cancelled my service last month and still have not rec'd a return equipment package and fear being charged for not returning the equipment. I know i have to return the Satellite Modem and Radio Asse...
cancellation
return equipment
  • Liz's avatar
    Liz
    8 years ago

    Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.

     

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

retana003

 

I will tag the reps so that they will be sure to see your question and reply.  The reps are on M-F from approximately 8AM to 5PM EST, but it may take them a day or two to reply. 

 

With this said, please edit your SAN (account number) out of your post.  You should NEVER post your SAN in public.  Again, please go back and edit your SAN out of your post.  The reps can find your account information from your Community sign on info.  

 

Also, the return box is not sent until your account is actually closed, which is the last day of your billing cycle.  As an example, if you cancelled your account on the 5th, but your billing cycle ends on the 28th, your account would be closed and the box would be sent out on the 28th.  

 

Liz 

Amanda