Forum Discussion
Returning Equipment
Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.
Hi retana003,
I'm glad you found the community, thank you for posting. Your account was cancelled on the 16th, so it will take up to 10 business days from then for the lease return kit to arrive. In the meantime here are the instructions for returning the equipment:
http://customer.kb.hughesnet.com/Documents/1041328-0001_a.pdf
Good morning retana003,
The instructions I linked does cover what to do if you need assistance de-installing the equipment. For questions or assistance hiring a professional installer to remove your HughesNet equipment, contact Hughes Customer Care at 1-866-347-3292.
- No they do not. I removed my HugeNot dish myself. Luckily it was mounted where I could reach it with a step ladder and did not need to go on to the roof. I will NEVER return to or recommend their lousy internot service.
Hi poulson4,
If you are looking for instructions on how to remove a dish along with its mount, then you are correct, those instructions are not included as we only send you a box for returning your radio transmitter (a piece from the arm of the dish), the HughesNet modem and powercord. The actual reflector and mounting equipment is not required.
Thank you,
Amanda
- My answer “No they do not” was for the question asked if HughesNet assists in removing the dish/ antenna.
