*shrugs* I find even 4Mbps to be acceptable to be honest, as long as I can browse and stream SD video, I am a happy camper.
That aside, Hughes has always gone on a, "60% average is acceptable" route. Unless your terminal hits 15Mbps constantly you are still clear, the test result you shared is 72% of plan speeds.
From the sounds of things, you might have other issues with your system. Have you tried rebooting the HT2000w?
If you want to start a complaint about speeds then follow the following instructions:
Create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
