Forum Discussion

sanderlay1's avatar
sanderlay1
Freshman
4 years ago

Satellite Receive Signal Strength

Hello... First of all my system is working and fuctional, with the normal glitches at times.  I've been a custumer since 2009.  I'm currently using a GEN 5 service using EchoStar-17-NAD.  I'm in N...
Performance
  • sanderlay1's avatar
    sanderlay1
    4 years ago
    ...
    Thanks for the advise and help.
    ...
    Thank you for running diagnostics on the site.  I'm not surprised you found no problems, why I wanted to wait till the signal went low.  This morning the SRSS, Satellite Receive Signal Strength, is at 121.  If the SRSS stayed that way, except for normal causes, which I have already talked about in this thread, I would have no issues on this subject, a very good SRSS to say the least for anyone.  But if pattern holds it will unfortunately repeat again.   Intermittent problems are very difficult to track down and identify.

    So for now I'll let this thread be part of my documentation, and refer to it, of what I'm experiencing so I don't have to repeat myself should I post again, in a new thread, on this issue per your instructions.

    Thanks,
    Stevie
  • sanderlay1's avatar
    sanderlay1
    4 years ago

    Liz 

    The technician came out today, 7 Apr 2021, and reviewed the site SRSS, Satellite Receive Signal Strength, was at 110 this morning.

     

    He redid the connections and removed an extra interconnect I was unaware of.  After powering up the modem SRSS was at 70.  I was very happy to see the problem had reared its head for the tech to see.

    He replaced the receiver and redid the ground connect.  He then went through a realignment of the dish and discovered the dish itself was tweaked preventing best signal.  The main dish assembly was put in service about July 2009 when I first became a customer.  He replaced the dish assembly and put on the new receiver and realigned.  He said he got a signal of 140 now.

     

    At the System Status page I got a SRSS of about 102, about 10:30 in the AM.  That's about right for the signal for when I first upgraded to Gen 5.  It would average, with no weather, 95 -105 or so.  So that works for me.

    I'll watch the signal over the next days and weeks for any weirdness, like I saw before, but I think that should keep me going for the next few years at least.

    Thank you all for your support,
    Stevie

     

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Stevie, my understanding is that signal strength is not fixed; it varies. Is there something that may be intermittently blocking the satellite signal, such as trees?