Forum Discussion
Signal going down for some reason
Aedan wrote:
Good Morning all and thanks for posting!
Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
Did you happen to write down the state code on the System Status page when it was down? Did you see that your signal strength had surely dropped? If so, do you remember what it was, or what it was approximately?
Do you know where your Gateway is? If you look on the System Status page, where it says IP Gateway Association State, what are the three letters after the J1 or J2? Don't list the whole thing, only the three letters after the J1 or J2.
BTW, the reps are on M-F from approximately 8AM to 5PM EST, so it won't be until Monday before a rep on here will be able to take a look and, chances are, run remote diagnostics on your modem/system.
Unfortunately, I didn't write down the state code at the time. I can however, show the state code monitor in the following pictures:
Nevermind the 30.2.2 state code. The reason it's there is because I have problems downloading from sites such as Mediafire when web acceleration is enabled, so I keep it disabled. And the outage wasn't too long, although I forgot how much time it was approximately for. Currently the signal is back to normal as shown in this picture:
This is the current association status (mine didn't have J1 or J2):
Finally, the diagnostic code changed, it is now 0000-0000-0216-3842, in case you wanted to know.
