Forum Discussion

arceus213's avatar
arceus213
Sophomore
8 years ago

Signal going down for some reason

Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Righ...
  • arceus213's avatar
    arceus213
    8 years ago

     

    Aedan wrote:

    Good Morning all and thanks for posting!

    Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. 

     

     

    Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.

arceus213's avatar
arceus213
Sophomore

Unfortunately, I didn't write down the state code at the time. I can however, show the state code monitor in the following pictures:

 

Nevermind the 30.2.2 state code. The reason it's there is because I have problems downloading from sites such as Mediafire when web acceleration is enabled, so I keep it disabled. And the outage wasn't too long, although I forgot how much time it was approximately for. Currently the signal is back to normal as shown in this picture:

This is the current association status (mine didn't have J1 or J2):

Finally, the diagnostic code changed, it is now 0000-0000-0216-3842, in case you wanted to know.

 

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

WOW.  

 

What modem do you have?  Is it an HN9000S?  

 

The Gateway query was for the possibility that there were storms wherever your Gateway is located.  I don't have any idea if that's what's been causing your problems, but only that storms can.  

 

I wonder if maybe one of your fittings outside is getting moisture inside of it, and it's only happening during the nighttime hours due to that being when condensation would occur.  I know that has happened to people.    

 

Perhaps someone who is more familiar with what's going on with those state codes might have an idea.  From what I'm seeing, it looks like they are related to connection issues, but I can't say for sure.    

   

I'll tag the reps so they'll be sure to see this on Monday.  

 

Liz Aedan Amanda

  • arceus213's avatar
    arceus213
    Sophomore
    8 years ago

    The modem that I have is an HT1000 modem.

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      HT1000 or HT1100?  If you are on the 1000, then Hughes will be sending you an HT1100 or HT2000w to replace it... The HT1000 units had been phased out for being very problematic.

      If it's an HT1100 then either the coax isn't in great shape, or your ODU is potentially flaky.

      • arceus213's avatar
        arceus213
        Sophomore
        8 years ago

        Again, the modem that I have is an HT1000 modem.