Forum Discussion

arceus213's avatar
arceus213
Sophomore
9 years ago
Solved

Signal going down for some reason

Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Righ...
  • arceus213's avatar
    arceus213
    9 years ago

     

    Aedan wrote:

    Good Morning all and thanks for posting!

    Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. 

     

     

    Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.

Aedan's avatar
Aedan
Senior
9 years ago

Hello arceus213,

Thank you for the prompt response. We have sent you a free replacement modem (HT1100). Please look out for it in a couple days. Thanks.



arceus213's avatar
arceus213
Sophomore
9 years ago

So we had got the modem either Tuesday or Wednesday. All was fine most of the week, until the low signal issue happened again a little bit ago. The only difference is that it occured for almost an hour.

This was the downlink state code before it changed to 11.2.1 as shown in this picture:

The uplink state code was 12.2.1. I had reset the modem to see if the problem was solved, but it still occured as shown in this picture:

The current diagnostic code is 0000-0000-0000-0027.

 

P.S. Forgot to say that the Modem's serial number is B3 0010751134 A3.