Forum Discussion

Kafka's avatar
Kafka
Sophomore
7 years ago

Signal Strength fade, now no connection

Hello. I need some assistance.   My signal strength has been rapidly falling over the last couple months.   After installation last summer, it was up around the mid 80's and everything worked OK....
Performance
  • Kafka's avatar
    Kafka
    7 years ago
    The Timeless technician has appeared and has fixed the problem(s). The Timeless technician was on time, was of a professional demeanor, and was well-equipped with an impressive array of tools on an awesome web-harness toolbelt that may have included a hovercraft function. Otherwise, he used my not-very-good ladder to get to the dish. Yay. The Timeless Communications technician deserves a gold star. I was impressed. Thanks, Liz
Liz's avatar
Liz
Moderator

Hello Kafka, 

 

  I see it's your first post here, so welcome to the community! Thanks for reaching out, I checked out the available diagnostics on your site and I do see that the dish needs to be re-aligned. I'll dispatch a tech to address this for you. Our techs normally reach out before the visit to confirm the appointment, is the number on file, ending in 30, a cellphone number? I want to make sure your local dealer has a way to contact you before they send a tech. If there is another number at which you prefer to be contacted, please private message (PM) it to me. While I'm waiting on your response, please also let me know if you prefer morning or afternoon appointments, and if any days are out of the question for a visit.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Kafka's avatar
Kafka
Sophomore
7 years ago

Liz:

The number you have on file for me ending in 30 has been disconnected. I have no access to a telephone to receive calls on. I can only do email.

Can you have the tech email me? If it's the same person as who arranged for the install I might have a telephone number for him. I could call him from a cafe, then email him if necessary.

 

Afternoons are better. Any day is OK. ASAP is best. lol

 

Also, it is pretty dang smokey here. That wildfire just started yesterday. It might be difficult to re-align the dish until the wind blows the smoke away. I hope that happens pretty soon.

 

Let me know.

Thanks, Liz.

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Sure thing, Kafka. I've sent you another PM. Be safe!

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      OK, there weren't any slots available for me to select, so the assigned local dealer e-mail you to arrange an appointment date. For your reference, your case number for this is 114034072. If you have any other concerns, feel free to reach back out in the community.

       

       

      • Kafka's avatar
        Kafka
        Sophomore
        7 years ago

        Great.

         

        I await email from the technician.

         

        Thanks again, Liz.