Forum Discussion

GW's avatar
GW
Advanced Tutor
3 years ago

Site diagnostics, please

Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Performance
GW's avatar
GW
Advanced Tutor
3 years ago

Remy 

 

This morning (7/7 at 7 am) my internet is almost non-functional as I try to do my work. In this case, rolling a triple 7 doesn't seem to be very lucky.

 

 

Remy's avatar
Remy
Moderator
3 years ago

GW,

 

Thank you for following up! We appreciate your patience, I was out of office for the previous few days. I'm sorry to hear the technician visit didn't solve things! The coax cable should've been something the technician could've replaced. We appreciate the continued testing of speeds and latency that you've been performing, and I'm going to be notating the test results provided. I'm going to take a look into your account in an attempt to pin down exactly what the issue is. I will also have the actions of the technician passed along to our escalation team! I will be following up when I receive an update!

 

Thanks,

Remy