Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Thank you for following up! We appreciate your patience, I was out of office for the previous few days. I'm sorry to hear the technician visit didn't solve things! The coax cable should've been something the technician could've replaced. We appreciate the continued testing of speeds and latency that you've been performing, and I'm going to be notating the test results provided. I'm going to take a look into your account in an attempt to pin down exactly what the issue is. I will also have the actions of the technician passed along to our escalation team! I will be following up when I receive an update!
I was hoping you getting in some vacation relaxitation time. I wonder if you can access the notes from the escalation conference? Maybe that will give you some clues. I think she did a lot of documentation.
I still can't remember much about the previous coax change but it could have had something to do with that steel ground wire being so rusty. That said, I wondered if Hughes still uses steel ground in the coax. That's affirmative but look what else I found. The tech didn't reconnect the ground to the new grounding block. It was loose and tucked in behind. I know I'm not supposed to goof with Hughes wiring but it's reconnected now. We have been having a few thunderstorms lately. Even though all my stuff is well protected by APC UPS units, finding that didn't give me a warm, fuzzy feeling. I sure am glad a bolt didn't hit our antenna. That would have been nasty.
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please","id":"message:140071","revisionNum":2,"repliesCount":15,"author":{"__ref":"User:user:10225"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140071"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140071"},"body@stripHtml({\"truncateLength\":200})":" Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...","body@stringLength":"1482","rawBody":"
Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in the bonus zone when I like to do a lot of my work and all the updates on everything. We have the 15GB primetime allowance, don't give a hoot about streaming or things like zoom. We use another provider for things like that. My wife always runs her work computer off Verizon and I tend switch off to Vz for any big downloads or any heavy usage during primetime.
Whenever it does go down the tubes, I must tether my phone to whatever computer I need to use. Not all have wifi. I also like to keep my phones updated over my Hughesnet prior to 8 AM. I needed to install a 50-something MB app this morning and it took more than 10 minutes to download.
I can't see it being a problem with my site since the slow can happen even with high RSS but there's only one way to find out. I suspect my E19 beam 107 is becoming oversold or has a problem. Last night it became completely dysfunctional and clocked a ripping 3.2 Mbps by testmy.net while my SCC was showing a RS of 83.
I have some speed tests randomly collected over time but they're currently inaccessible due to testmy.net being gone with bad gateway 502 error. This is whether connected by Hughes or Vz.
I hope you all had a great weekend!
GW
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Hi Remy,
I was hoping you getting in some vacation relaxitation time. I wonder if you can access the notes from the escalation conference? Maybe that will give you some clues. I think she did a lot of documentation.
I still can't remember much about the previous coax change but it could have had something to do with that steel ground wire being so rusty. That said, I wondered if Hughes still uses steel ground in the coax. That's affirmative but look what else I found. The tech didn't reconnect the ground to the new grounding block. It was loose and tucked in behind. I know I'm not supposed to goof with Hughes wiring but it's reconnected now. We have been having a few thunderstorms lately. Even though all my stuff is well protected by APC UPS units, finding that didn't give me a warm, fuzzy feeling. I sure am glad a bolt didn't hit our antenna. That would have been nasty.
GW
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Hi Remy,
I was hoping you getting in some vacation relaxitation time. I wonder if you can access the notes from the escalation conference? Maybe that will give you some clues. I think she did a lot of documentation.
I still can't remember much about the previous coax change but it could have had something to do with that steel ground wire being so rusty. That said, I wondered if Hughes still uses steel ground in the coax. That's affirmative but look what else I found. The tech didn't reconnect the ground to the new grounding block. It was loose and tucked in behind. I know I'm not supposed to goof with Hughes wiring but it's reconnected now. We have been having a few thunderstorms lately. Even though all my stuff is well protected by APC UPS units, finding that didn't give me a warm, fuzzy feeling. I sure am glad a bolt didn't hit our antenna. That would have been nasty.
GW
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GW,
\n
\n
Thank you for following up! We appreciate your patience, I was out of office for the previous few days. I'm sorry to hear the technician visit didn't solve things! The coax cable should've been something the technician could've replaced. We appreciate the continued testing of speeds and latency that you've been performing, and I'm going to be notating the test results provided. I'm going to take a look into your account in an attempt to pin down exactly what the issue is. I will also have the actions of the technician passed along to our escalation team! I will be following up when I receive an update!
\n
\n
Thanks,
\n
Remy
","body@stringLength":"682","rawBody":"
GW,
\n
\n
Thank you for following up! We appreciate your patience, I was out of office for the previous few days. I'm sorry to hear the technician visit didn't solve things! The coax cable should've been something the technician could've replaced. We appreciate the continued testing of speeds and latency that you've been performing, and I'm going to be notating the test results provided. I'm going to take a look into your account in an attempt to pin down exactly what the issue is. I will also have the actions of the technician passed along to our escalation team! I will be following up when I receive an update!
\n
\n
Thanks,
\n
Remy
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