Forum Discussion

MrBill-2552's avatar
MrBill-2552
Freshman
2 years ago

Slow and variable response time

I continue to have slow, and variable, web response times that cause problems severe enough that this satellite internet service probably won't work for me.  The web response tested about 20 times ye...
Performance
  • MrBill-2552's avatar
    MrBill-2552
    2 years ago

    This topic seems to be of some interest given the number of views. So here is an update.

     

    Feedback that I received via PM from a moderator is that apparently HughesNet finds the web response times that I reported are not unexpected and that they will be glad to help me try reduce the response time if the response time exceeds 12 seconds.

     

    Maybe it's just me but it seems unusable for many modern applications.  I don't know many folks that would be happy getting a web search result 10 seconds later, or getting a streaming channel change 10 seconds later.  

     

    UPDATE 8/23: Since the web response time does not support my internet devices, HughesNet has kindly agreed to allow me to terminate my agreement early.

maratsade's avatar
maratsade
Distinguished Professor IV

That happens when we click more than once and the system misinterprets it. All you need to do is wait about 60 seconds, sometimes a bit more, and try again, making sure you only click once.  If it happens again, repeat. 

MrBill-2552's avatar
MrBill-2552
Freshman
2 years ago

It's understandable how that might happen.  Years of conditioning with a rather snappy response time (<< 1 sec) over cellular or cable internet networks make it hard to adapt to a satellite network that can take a few seconds to respond.  Thanks.