Forum Discussion

JJRHN's avatar
JJRHN
Freshman
5 years ago

Slow downloads and text message with images

I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning JJRHN,

     

    Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Hi JJRHN, 

 

I appreciate your patience while our engineers investigated this issue. As you might've already read in the bigger thread, apparently engineering has already rolled out a fix to some portions of the network. So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. 

 

Thanks,

Liz