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JJRHN
Freshman
6 years ago
Solved

Slow downloads and text message with images

I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...
Performance
Liz's avatar
Liz
Moderator
6 years ago
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Hi JJRHN, 

 

I appreciate your patience while our engineers investigated this issue. As you might've already read in the bigger thread, apparently engineering has already rolled out a fix to some portions of the network. So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. 

 

Thanks,

Liz

 

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downloads and text message with images","id":"message:117738","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:95303"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:117738"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:117738"},"body@stripHtml({\"truncateLength\":200})":"I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...","body@stringLength":"418","rawBody":"I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recent “text chat” with HughesNet, after the standard un plug and plug in again request, was informed that iMessage may not be compatible with the system. At $150 a month with download caps, I’ve about had it. Suggestions??","kudosSumWeight":0,"postTime":"2019-12-22T00:14:28.987-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117738_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11051},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recent “text chat” with HughesNet, after the standard un plug and plug in again request, was informed that iMessage may not be compatible with the system. At $150 a month with download caps, I’ve about had it. Suggestions??"},"Conversation:conversation:117738":{"__typename":"Conversation","id":"conversation:117738","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117738"},"lastPostingActivityTime":"2020-03-02T09:58:14.889-05:00","lastPostTime":"2020-03-02T09:58:14.889-05:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:117738":{"__typename":"ModerationData","id":"moderation_data:117738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117738_1":{"__typename":"Revision","id":"revision:117738_1","lastEditTime":"2019-12-22T00:14:28.987-05:00"},"ForumReplyMessage:message:119009":{"__typename":"ForumReplyMessage","id":"message:119009","conversation":{"__ref":"Conversation:conversation:117738"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":119009,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Slow downloads and text message with images","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119009"},"parent":{"__ref":"ForumTopicMessage:message:117738"},"body":"

Hi JJRHN, 

\n\n

 

\n\n

I appreciate your patience while our engineers investigated this issue. As you might've already read in the bigger thread, apparently engineering has already rolled out a fix to some portions of the network. So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. 

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stringLength":"531","rawBody":"

Hi JJRHN, 

\n\n

 

\n\n

I appreciate your patience while our engineers investigated this issue. As you might've already read in the bigger thread, apparently engineering has already rolled out a fix to some portions of the network. So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. 

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Good morning JJRHN,

\n\n

 

\n\n

Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

\n\n

 

\n\n

  Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Good morning JJRHN,

\n\n

 

\n\n

Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

\n\n

 

\n\n

  Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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