Forum Discussion

sonataq14's avatar
sonataq14
Freshman
5 years ago

Slow GEN 5 using my LAN

I have HughesNet Gen 5 and my download speeds on my desktop computer are around 7mbps.   They should be around 25mbps.  I am directly connected via LAN to the modem/router.   I go to "Testmy.net" to ...
GEN 5 speed
Performance
  • sonataq14's avatar
    sonataq14
    5 years ago

    I finally have the solution to the problem...without knowing the exact problem!   Here is what I did, which fixed the problem.

     

    In the little Cortana search box in the lower left corner of my Windows 10 desktop screen, I typed in "Network Reset" (without the quotes).

     

    A new window opened, and I clicked on the "Reset Now" button.  

     

    The computer needed to be restarted manually, even though the screen said it would restart automatically.   So, I manually restarted the computer, brought up the www.testmy.net website, performed a manual 25Mbps speed test, and I'm back up and running at 25Mbps+ again.

     

    Problem Solved.

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

sonataq14 

 

Using the LAN cable connected computer, go to this page.  When you do, a LAN speed test will automatically run, testing the speed of the LAN cable connection itself.  What is the result you get?  

 

It's just a thought, but you may want to try another LAN cable.

  • sonataq14's avatar
    sonataq14
    Freshman
    5 years ago

    Hi Gabe, thanks for the suggestion.   So, I have a brand new Cat 5/6 cable and replaced my existing cable with the new one, as you suggested.   The problem didn't get resolved.   When I plug my laptop in to one of the LAN ports on the back of the router/modem, I get 25Mbps+.   When I plug my desktop computer in on a different port (or the same port as my laptop), it gets 7Mbps.   A couple weeks ago, Hughesnet sent me a brand new router/modem.   At the time I replaced it, I was getting 25Mbps on my desktop computer.   Just in the last few days the speed dropped, but only on the desktop computer.   Not on other computers.  I'm wondering if Windows 10 did an update and changed some sort of setting?

    • sonataq14's avatar
      sonataq14
      Freshman
      5 years ago

      I finally have the solution to the problem...without knowing the exact problem!   Here is what I did, which fixed the problem.

       

      In the little Cortana search box in the lower left corner of my Windows 10 desktop screen, I typed in "Network Reset" (without the quotes).

       

      A new window opened, and I clicked on the "Reset Now" button.  

       

      The computer needed to be restarted manually, even though the screen said it would restart automatically.   So, I manually restarted the computer, brought up the www.testmy.net website, performed a manual 25Mbps speed test, and I'm back up and running at 25Mbps+ again.

       

      Problem Solved.

      • jkbaca's avatar
        jkbaca
        Freshman
        5 years ago

        This post helped me set up my son's desktop which has Win10 on it! It wasn't connecting so I did what you did and viola!!! He's online now.

    • MarkJFine's avatar
      MarkJFine
      Professor
      5 years ago

      They did just have an update to fix something that even scared NSA.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago
        MarkJFine wrote:

        They did just have an update to fix something that even scared NSA.

        If I remember correctly, it was actually the NSA that notified Microsoft, and if they're concerned more with users' security than exploiting the issue for their own purposes you know it's bad.