Forum Discussion

sonataq14's avatar
sonataq14
Freshman
5 years ago

Slow GEN 5 using my LAN

I have HughesNet Gen 5 and my download speeds on my desktop computer are around 7mbps.   They should be around 25mbps.  I am directly connected via LAN to the modem/router.   I go to "Testmy.net" to ...
GEN 5 speed
Performance
  • sonataq14's avatar
    sonataq14
    5 years ago

    I finally have the solution to the problem...without knowing the exact problem!   Here is what I did, which fixed the problem.

     

    In the little Cortana search box in the lower left corner of my Windows 10 desktop screen, I typed in "Network Reset" (without the quotes).

     

    A new window opened, and I clicked on the "Reset Now" button.  

     

    The computer needed to be restarted manually, even though the screen said it would restart automatically.   So, I manually restarted the computer, brought up the www.testmy.net website, performed a manual 25Mbps speed test, and I'm back up and running at 25Mbps+ again.

     

    Problem Solved.

sonataq14's avatar
sonataq14
Freshman

Hi Gabe, thanks for the suggestion.   So, I have a brand new Cat 5/6 cable and replaced my existing cable with the new one, as you suggested.   The problem didn't get resolved.   When I plug my laptop in to one of the LAN ports on the back of the router/modem, I get 25Mbps+.   When I plug my desktop computer in on a different port (or the same port as my laptop), it gets 7Mbps.   A couple weeks ago, Hughesnet sent me a brand new router/modem.   At the time I replaced it, I was getting 25Mbps on my desktop computer.   Just in the last few days the speed dropped, but only on the desktop computer.   Not on other computers.  I'm wondering if Windows 10 did an update and changed some sort of setting?

sonataq14's avatar
sonataq14
Freshman
5 years ago

I finally have the solution to the problem...without knowing the exact problem!   Here is what I did, which fixed the problem.

 

In the little Cortana search box in the lower left corner of my Windows 10 desktop screen, I typed in "Network Reset" (without the quotes).

 

A new window opened, and I clicked on the "Reset Now" button.  

 

The computer needed to be restarted manually, even though the screen said it would restart automatically.   So, I manually restarted the computer, brought up the www.testmy.net website, performed a manual 25Mbps speed test, and I'm back up and running at 25Mbps+ again.

 

Problem Solved.

  • jkbaca's avatar
    jkbaca
    Freshman
    5 years ago

    This post helped me set up my son's desktop which has Win10 on it! It wasn't connecting so I did what you did and viola!!! He's online now.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    sonataq14 

     

    I'm glad you got it fixed.  Good thinking. :)

     

    If that LAN test had showed anything under about 200Mbps, running a network reset would have been the next step suggested.  A network reset re-installs the adapter(s) and kicks the settings back to default, which can help when, for whatever reason, things have gotten garbled with it.