Forum Discussion
Slow Internet Speeds on HughesNet
Hi richknox,
I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.
Again, I would like to thank all that helped correct my problem. I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much.
richknox wrote:I am not seeing any change in speeds though.
I wasn't expecting there to be any.
Gabe, is there anything further I need to do? Thanks
richknox wrote:Gabe, is there anything further I need to do? Thanks
If you can, I'd get a few tests in tomorrow, but other than that, you're fine. This should give Liz the info she needs to start investigating what is going on.
And please understand, I'm not trying to be a jerk or anything. I just want you to be able to get the help that you need in the quickest and best way possible. And, in my opinion, this is the best place to get that help, because, unlike the phone and chat help, the reps you'll work with here are corporate based reps who not only have a lot of knowlege, but also direct access to the engineers. :)
The,
I ran 2 more tests tonight:
5:54 PM Central. 1.56 Mbps download and 3.14 Mbps upload
8:19 PM Central. 701 kbps download and 1.94 Mbps upload
Please let me know what is needed next. I really a-recite your help. Thanks so much.
Rich
I was hoping that a rep would respond today, as with it now being the weekend, and with the holiday coming up, it's likely that you won't hear anything until at least Tuesday. :(
Damian is sometimes on in the evenings. It's possible that he may still reply.
