Forum Discussion
Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoo...
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
thanks me too. :)
strange development. Now the internet keeps cutting out, it was doing it over the weekend and now again today. I wonder if someone is doing something on my account? It will start working again several minutes later, or if I re-start the modem
My guess, and it is a guess, is that the gateways are being worked on, on the fly, as the new Gen5 service is added beam by beam.
Hughes never was one to post many if any reports of network conditions.
Usually we could pick up some info here in the Community but it has been strangely quiet of late.
