Forum Discussion
Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoo...
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
I live in the rural area outside a small town. Several years ago an alternative to satellite internet (Hughes and their competitor) appeared on the scene - wireless internet and a tower just down the road from me. Unfortunately at the time they could not offer the speed I needed - so I stayed with Hughes. When the current problems with Hughes started (speed at primetime hours), I called them to see if they had improved the speed on their system --and they yes they had. However, they were not putting any new customers on the local tower. To go on their system you had to go on a waiting list. I was told that they would not overbook, because they wanted to keep their current customers happy - and overbooking was only doing damage to all.
This company started out literally in a barn -the idea of one man. Today they serve over 400 cities and towns, with locations in Missouri, Illinois, Texas, and 31 other states.
And yes - there is a long waiting list!
Just thought you might like to know that an Internet company does not have to neglect their current customers in order to be profitable.
Bkeeper
Just thought you would like to know, a WISP has a much lower operational cost. $20,000 tower vs. $500,000,000 satellite and $1,000,000 support facilities?
TO, Gwalk900, Corrosive, (and anybody interested)
I agree with you on the above -- the point I was trying to make was that a company DOES NOT have to neglect their current customers in order to be profitable and grow.
Why in advertising alone Hughes must spend thousands upon thousands of dollars just to maintain their customer base. Think of the customers they lose to the "little" guy because the customer is unhappy.
And that "little" guy is growing by leaps and bounds. I predict that the "wireless" Internet providers, AT&T, Verizon, Sprint, etc. are the future.
I am copying this and sending it to Corrosive, because I agree with him also - there is a tremendous difference in the initial (and maintenance) cost of each system -- but profits can still be there without neglecting the current customer. I hope you don't think otherwise?
Bkeeper
