Forum Discussion

darrin.simon's avatar
darrin.simon
Sophomore
3 years ago
Solved

Slow speeds, video's constantly buffering, web pages slow to load

Things have gone downhill lately, was much better at the beginning of the year. Nothing has changed on my end, so whats up? YouTube video's take forever to start, and when they do finally start, they ...
Performance
  • darrin.simon's avatar
    darrin.simon
    3 years ago

    Okay, replaced modem yesterday 7-18-22 at 4:10 PM. Took 45 minutes for it to configure itself on the network, speeds were 3.91 Megs right after the install. I got 24.61 Megs at 9:53 AM that same day with my old modem, so I was really wondering if the modem was the issue or not. Anyway, aside from speed tests I decided to just browse and watch a few video's, everything seemed better than before so I am happy for now. My OLD HT1100 modem is so old Hughesnet doesn't want it back, LOL. I just got 13.77 Megs download so things are looking better. https://testmy.net/quickstats/NomisNirrad

    Thanks for the help guys, I really appreciate you spending YOUR OWN TIME to help me out! We can call this one closed for now.

darrin.simon's avatar
darrin.simon
Sophomore
3 years ago

Why are you responding to my thread? I have already seen your posts and reviewed them, you aren't respectful to the ones here trying to help us AND you have already cluttered up my thread!!! Please go away and cry to your mother instead!! Thank you! Sincerely, Darrin Simon.

Remy's avatar
Remy
Moderator
3 years ago

Darrin,

 

Thanks for reaching out! I was able to take a quick look into the account, and our speed tests seem to be similar to the ones you've produced on testmy.net. We appreciate the tests and link being provided, it expedites the troubleshooting process a lot! I'm gonna have this one escalated to our engineers, as it seems all of the basic troubleshooting has already been completed. 

 

In addition, from a quick glance, it doesn't seem your Gateway or beam are having issues. We'll look into this, and provide updates as we receive them! We appreciate your help and patience!

 

Thanks,

Remy