Forum Discussion

darrin.simon's avatar
darrin.simon
Sophomore
3 years ago

Slow speeds, video's constantly buffering, web pages slow to load

Things have gone downhill lately, was much better at the beginning of the year. Nothing has changed on my end, so whats up? YouTube video's take forever to start, and when they do finally start, they ...
Performance
  • darrin.simon's avatar
    darrin.simon
    3 years ago

    Okay, replaced modem yesterday 7-18-22 at 4:10 PM. Took 45 minutes for it to configure itself on the network, speeds were 3.91 Megs right after the install. I got 24.61 Megs at 9:53 AM that same day with my old modem, so I was really wondering if the modem was the issue or not. Anyway, aside from speed tests I decided to just browse and watch a few video's, everything seemed better than before so I am happy for now. My OLD HT1100 modem is so old Hughesnet doesn't want it back, LOL. I just got 13.77 Megs download so things are looking better. https://testmy.net/quickstats/NomisNirrad

    Thanks for the help guys, I really appreciate you spending YOUR OWN TIME to help me out! We can call this one closed for now.

darrin.simon's avatar
darrin.simon
Sophomore

Okay, just got off of the phone with Jonathan from tier 4 support. He recommends upgrading to Gen 5 because it's faster,but I will lose 20 gigs of anytime data and I will be locked into another 2 year contract which I don't want to do. Reason being Starlink is available in my area, my neighbor just got it and they get 80 to 100 Megs download with no data cap. Jonathan changed my modem gateway from NOR54HNSIGW0205Adv to NOR54HNSIGW0206Adv and it didn't make a difference. He had me use Google's speedtest instead of testmy.net which I thought was weird.

They are sending me a modem to see if it fixes it, should be here in a few days. I'll report back when I have some results, thanks for the help guys!

Anyway

GabeU's avatar
GabeU
Distinguished Professor IV
3 years ago

I've seen other examples on here of phone reps having a subscriber run a speed test on a different site.  I believe the reps here prefer testmy due to its record of consistency and the amount of extra, pertinent info it gives with each individual test, but I'm sure some phone reps have different preferred tests for when the speed itself is the most important thing to see during a support call.

 

I, too, hope the new modem helps.  🤞

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    They probably use other test sites when they just need quickie results and nothing too in depth.