If you would like to have have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
If you've already run the required tests, please post the link to your Testmy "My Results" page.
How long have you had speed problems? Did they start recently?
The test you posted is an upload test. What are your download speeds?
What is the State Code number? (that's found here: http://192.168.0.1/#!/home/status)
oops your right on the wrong test result heres the download side
https://testmy.net/db/tQjLGyPV5 https://testmy.net/tQjLGyPV5.png
as for followiing that procedure as I said a 25 meg DL will take hours, perhaps I can use a 5 meg as replacement?
I noticed that the results from the "Living Room" device are considerably better than those from "Den/Study" device. It makes me wonder whether this is a WiFi signal issue at that "Den/Study" device. If the "Den/Study" device is connected via the 5GHz band, try changing it to the 2.4GHz band, which has better range.
You can test your the WiFi signal strength at your devices with the HughesNet Mobile App. The WiFi tester is the middle icon that comes up when tapping on the orange button on the lower right, or at least it is in the Android version of the App. Make sure the device you're testing with is connected to the same band as the device in which you're testing for. As an example, if your "Den/Study" device is connected via the 5GHz WiFi band, make sure your testing device, such as a smart phone, is also connected to that 5GHz band, and make sure to have the phone near that "Den/Study" device when testing the WiFi. The idea is to know the quality of the utilized WiFi signal in the immediate area of that "Den/Study" device. If the "Den/Study" device is connected via the 2.4GHz band, make sure to have the phone connected to the same band when running the WiFi test.
You will need to post the URL to your My Results page. Individual screenshots won't be accepted; they need a history of speed tests.
You do need to do the 25 MB download test. I had a day with slow speeds such as yours, and the 25 MB tests didn't take hours -- took between 5 and 10 minutes each.
EDIT: here's the URL to your stats page: https://testmy.net/quickstats/randalldb
EDIT 2: Your speeds have been pretty bad for a several months. Have you done any troubleshooting (besides speed tests) with the HN reps on this site?
maratsade wrote:You will need to post the URL to your My Results page. Individual screenshots won't be accepted; they need a history of speed tests.
You do need to do the 25 MB download test. I had a day with slow speeds such as yours, and the 25 MB tests didn't take hours -- took between 5 and 10 minutes each.
EDIT: here's the URL to your stats page: https://testmy.net/quickstats/randalldb
EDIT 2: Your speeds have been pretty bad for a several months. Have you done any troubleshooting (besides speed tests) with the HN reps on this site?
Ive had this issue since I got Hughesnet, most times its acceptable,5 to 14 mbps,many times its well below 3mbps. never better than that, ive tried a little but with the pandemic increasing the traffic at the time i thought id wait till it got a bit less congested to remove that as a factor
Good morning randalldb,
Welcome back and thanks for posting. About an hour ago I ran diagnostics on your site and they show the HughesNet equipment working normally.
I do see that the Galaxy-S10 had some moments of a fair signal so you might want to move that closer to the modem or switch it to the 5 GHz network.
What were you trying to do that prompted running speed tests?
-Liz
