Forum Discussion
Solved
snails pace
my internet is really bad most of the time, sqeaking out 3mbps is usually standard speed, but latley its been ridiculous. I cant even do a 25mb test because it would take hours. https://testmy.net/d...
- Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention
randalldb wrote:i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi
I don't see WiFi. Your reply caused me to assume, apparently mistakenly, that you were referring to the most recent test. And with you having noted that it was while directly connected I assumed, again mistakenly, the at least some of the prior tests were not and that they were instead run via WiFi. Going by those mistaken assumptions, and with your most recent test (as of that time) being good, but the prior ones not being quite slow, I figured that the problem may be with your WiFi.
My mistake.
243,191,159 kbps not so slow? for ethernet ? those are dl speeds on a cable connection. isnt that a problem?
GabeU wrote:
randalldb wrote:i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi
I don't see WiFi. Your reply caused me to assume, apparently mistakenly, that you were referring to the most recent test. And with you having noted that it was while directly connected I assumed, again mistakenly, the at least some of the prior tests were not and that they were instead run via WiFi. Going by those mistaken assumptions, and with your most recent test (as of that time) being good, but the prior ones not being quite slow, I figured that the problem may be with your WiFi.
My mistake.
- I'm not sure if we are on the same page. I'm referring to the 3 examples of my modem speed during the day....those that are below 2 mbps. Can we address that?
I was just clarifying what GabeU said, which I think you misunderstood. I believe that HN reps are working with you on your slow speeds and they are currently addressing the issue; it seems Liz may be waiting for a reply to her post. Unfortunately, the cause of these issues often takes a while to identify,especially when the equipment is working as it's supposed to, which seems to be the case here -- it takes a while to figure out what may be happening on your side of the equipment, and we all know that this is very frustrating, so we all sympathise with you.
- Ahh! I must have missed that, thank you
randalldb wrote:
GabeU was only referring to the two speed measurements he highlighted: 2.56 Mbps up and 21.69 Mbps down. Those two were normal.
So ignore the poor download speeds? Again I must be missing somethingYou are.
Referencing the two speed tests I thought you were referring to, and maratsade explaining that to you, is not ignoring the other tests. It's referencing the two tests I thought you were referring to. Nothing more.
- Was my response to Liz's question adequate,?
- I hope so, ill pick this up again tomorrow, enough frustration for one afternoon, thanks for trying
Good morning randalldb,
Thank you for working with the community thus far. On which platforms are you trying to stream?
Are you trying to stream in in HD? If so, you should temporarily disable Video Data Saver, as that can cause buffering when trying to force HD. Otherwise, leave your playback option to "auto".
When do you normally try to stream? Do you experience issues regardless of the time of day/night?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
- I stream various shows mainly from Netflix, tho I will download on demand directv shows
Speeds slow mostly during the day, to under 1mbps until about 8pm
Thank you OK, so on Netflix, what's the playback quality? We recommend setting it to Auto, so for your reference, here's how to get to those settings in Netflix.
Any difference?
If not, please let me know which device you normally use to stream Netflix. If it's a device that can be connected to the HughesNet modem via ethernet cable, please try isolating that for troubleshooting purposes and let me know if you see a difference.
To isolate the device, use an ethernet cable to connect it to the HughesNet modem.
Then disable the wifi on the modem via your System Control Center (SCC):
Visit www.systemcontrolcenter.com
Below the HughesNet logo, you'll see a menu
Click on Wi-Fi settings in the menu
Log in (default username and password are "admin" all lowercase)
From here you should have access to your Wi-Fi settings.
Uncheck "SSID Enable" under each tab for the 2.4 GHz, 5 GHz, 2.4 Guest, and 5 Guest networks.
For an illustrated guide to getting to these wifi settings, you can also use this guide starting on page 4.
Once wifi is disabled, and your streaming device is directly connected to the HughesNet modem via ethernet cable, test streaming on Netflix and let me know how that goes.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
- Turned off wifi on modem, disconnected directv from modem. Ran Netflix's network test. It registered .004 mbps.
Did you want me to try and stream something ?
I streamed a show on Netflix its currently streaming at 1 mbps/480 Hi randalldb,
Thanks, instead of running speed tests, please just try streaming and judge the streaming performance. Are you abe to stream successfully with minimal interruption?
-Liz
- I think you missed my edit, streamed a show, speed was 1mbps/quality was 480 no interruptions, but as the day goes on it gets worse
That points to congestion. Can't fix that.
randalldb wrote:
but as the day goes on it gets worse- Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention
A terrestrial provider might be a good choice for you. Good luck!
randalldb wrote:
Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention- No cable infrastructure in this neighborhood sadly
- Well HN could turn up the bandwidth from the satellite until it glows...you know..like the sun
Take care Sadly, that's the one thing they can't do.
randalldb wrote:
Well HN could turn up the bandwidth from the satellite until it glows...
