Forum Discussion

Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago

So internet

My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I ...
bad internet
Data Management
downgraded speed
fix
Low speed
Performance
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Speed Test
  • Liz's avatar
    Liz
    5 years ago

    Good morning Tpaynter1,

     

    Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

     

    So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

     

    As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

     

    -Liz

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Tpaynter1 

 

In order to get help with your speed, some speed tests will need to be run, and in a specific way.  The instructions for those speed tests are here.  Please be sure to read the instructions thoroughly before running the tests in order to ensure that they are properly run.  After some tests have been run, please post your testmy.net "My Results" page URL so the test results can be viewed.  

 

With this said, speed tests run while out of data and throttled will not be of value for troubleshooting purposes when it concerns your service speed.  It would be best to wait until you have data again to run the tests.   

 

As well, the advertised typical speed of 1-3Mbps when throttled is not promised, nor guaranteed.  However, if the speeds are inordinately low they will look into what may be going on.  But again, it would be best to wait until you have data to run the speed tests.

 

The reps are on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, but it can take them a little longer when coming back from a weekend.  It's also possible that the reps will give you a data token to enable you to properly run the speed tests if your plan data does not reset soon.  Liz Remy Damian