Forum Discussion

Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago

So internet

My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I ...
bad internet
Data Management
downgraded speed
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Low speed
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  • Liz's avatar
    Liz
    5 years ago

    Good morning Tpaynter1,

     

    Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

     

    So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

     

    As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    Tpaynter1 wrote:

    I don't know what you mean by throttled.  

    "I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds"

     

    If you've exhausted your plan data, you're in FAP, and throttled. 

     

    Tpaynter1 wrote:

    I ran the test again per instructions and go similar results. https://testmy.net/db/Z2hOmlsb-.3YDOuGeps

    No, you didn't.  Please read this instructions thoroughly and run the tests as instructed.  And again, if you're out of data there is no sense in running the tests right now.

    • Tpaynter1's avatar
      Tpaynter1
      Sophomore
      5 years ago

      I am still concerned with improving my service during this time as I am in the downgraded unlimited data more than I am in the other during the month. Therefore waiting until it rests and I am in the good to do something will not solve my issues.  

      Nowhere on the site does it allow me to choose the download or upload file size. I am using the allowed website so my results should still be valid. 

      • Tpaynter1's avatar
        Tpaynter1
        Sophomore
        5 years ago

        I cannot even test my service today as it continues to pop up at the bottom of the webpage saying connection lost. It does not reconnect and eventually the page times out and says it could not establish connection with the sever. Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month. It is advertised as "unlimited data at speeds typically 1-3 Mbps". "Typically" would imply that I at least usually have this speed. I never do.