Forum Discussion

Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago

So internet

My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I ...
bad internet
Data Management
downgraded speed
fix
Low speed
Performance
speed
Speed Test
  • Liz's avatar
    Liz
    5 years ago

    Good morning Tpaynter1,

     

    Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

     

    So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

     

    As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

     

    -Liz

GabeU's avatar
GabeU
Distinguished Professor IV
Tpaynter1 wrote:

I don't know what you mean by throttled.  

"I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds"

 

If you've exhausted your plan data, you're in FAP, and throttled. 

 

Tpaynter1 wrote:

I ran the test again per instructions and go similar results. https://testmy.net/db/Z2hOmlsb-.3YDOuGeps

No, you didn't.  Please read this instructions thoroughly and run the tests as instructed.  And again, if you're out of data there is no sense in running the tests right now.

Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago

I am still concerned with improving my service during this time as I am in the downgraded unlimited data more than I am in the other during the month. Therefore waiting until it rests and I am in the good to do something will not solve my issues.  

Nowhere on the site does it allow me to choose the download or upload file size. I am using the allowed website so my results should still be valid. 

  • Tpaynter1's avatar
    Tpaynter1
    Sophomore
    5 years ago

    I cannot even test my service today as it continues to pop up at the bottom of the webpage saying connection lost. It does not reconnect and eventually the page times out and says it could not establish connection with the sever. Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month. It is advertised as "unlimited data at speeds typically 1-3 Mbps". "Typically" would imply that I at least usually have this speed. I never do. 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      How much data you have left at any time of the month depends on how much you use; HN doesn't use the data for you, they just sell you a data package.   If you consistently run out very soon after your data resets, you may need to consider upgrading to a larger data package or supplementing with tokens.  The biggest package is 50GB, but it can get depleted very quickly if you do data intensive activities. 

       

      If you're out of data, you're throttled, so you should wait and run speed tests when your data resets.  

       

       

      Tpaynter1 wrote:

      I cannot even test my service today as it continues to pop up at the bottom of the webpage saying connection lost. It does not reconnect and eventually the page times out and says it could not establish connection with the sever. Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month. It is advertised as "unlimited data at speeds typically 1-3 Mbps". "Typically" would imply that I at least usually have this speed. I never do. 

       

      • Tpaynter1's avatar
        Tpaynter1
        Sophomore
        5 years ago

        The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant.