Forum Discussion
So internet
My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I ...
Good morning Tpaynter1,
Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices.
So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.
As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.
-Liz
The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant.
I already made an account before even starting this and have been logged in while running the tests.
Speed tests run in the manner instructed give more information than just overall speed, but while in FAP (throttled), that's pretty much all they do, especially when there is no non throttled tests to compare them to. However, if you want to run tests while in FAP feel free, but you'll still need to run tests when you again have data in order to properly troubleshoot the problem.
When the reps see this thread they may also want to run remote diagnostics to ensure all equipment is in working order.
