Forum Discussion

Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago
Solved

So internet

My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I ...
bad internet
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downgraded speed
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Low speed
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  • Liz's avatar
    Liz
    5 years ago

    Good morning Tpaynter1,

     

    Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

     

    So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

     

    As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

     

    -Liz

Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago

I already made an account before even starting this and have been logged in while running the tests. 

 

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Tpaynter1 

 

Speed tests run in the manner instructed give more information than just overall speed, but while in FAP (throttled), that's pretty much all they do, especially when there is no non throttled tests to compare them to.  However, if you want to run tests while in FAP feel free, but you'll still need to run tests when you again have data in order to properly troubleshoot the problem.  

 

When the reps see this thread they may also want to run remote diagnostics to ensure all equipment is in working order.