Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
4 years ago

Solution is not a solution for spam emails

This is the 3rd time I have asked for help, and Liz's last response to me on February 19 stated that my problem with spam emails had been solved. She said the offending IPs had been blocked, and I sh...
Data Management
  • Liz's avatar
    Liz
    4 years ago

    Hi nitaclay,

     

    Thank you for your patience, I just got off the phone with our e-mail admins, got a top guy looking into your account and seeing what we can do for now.  In the long term, our e-mail admins have already been testing out a different spam control which has been looking a lot more promising than the current one. We will likely see this new one implemented soon, so I hope to see a significant difference by then.

     

    -Liz

  • Liz's avatar
    Liz
    4 years ago

    Good morning nitaclay,

     

    Thank you for your patience, I've just gotten word that the switch has been made. We should expect better spam filtering now moving forward.

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi nitaclay,

 

Thank you for posting, that is definitely frustrating, I'm sorry to hear this is happening again. Spammers always find ways to circumvent spam controls and such. I've escalated this to our e-mail admins to see if they have any special insight into what's going on with this latest attack. Until then, marking as spam is the only way to help our spam controls to learn and prevent these from happening to others.

 

I'll post back once I hear any news to share.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi nitaclay,

     

    Thank you for your patience, I just got off the phone with our e-mail admins, got a top guy looking into your account and seeing what we can do for now.  In the long term, our e-mail admins have already been testing out a different spam control which has been looking a lot more promising than the current one. We will likely see this new one implemented soon, so I hope to see a significant difference by then.

     

    -Liz

    • nitaclay's avatar
      nitaclay
      Sophomore
      4 years ago

      Please keep me updated on the progress! I'm glad to know it is being worked on!

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Good morning nitaclay,

         

        Thank you for your patience, I've just gotten word that the switch has been made. We should expect better spam filtering now moving forward.

         

        -Liz