Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Pete_Vit's avatar
Pete_Vit
Senior

I have seen the same issues, before this last 'upgrade' as I mark emails as spam it would task a long time before I started seeing them again, now it's as if the know spam filters are off, so I started blocking them based on the email headers, once I block them and save the changes, I get another from the same email address, hundreds every hour, there's an issue when I block a know spammer and they keep showing up in my inbox. Outlook and outlook 365 I use at work......works !

Carmen 

nitaclay's avatar
nitaclay
Sophomore
5 years ago

It has to be something that changed with the "upgrade!" Yes, I also block every spam email, and they continue to send more from the same address. I do not have time to block hundreds of emails every day, and I'm sure no one else does either. HughesNet, we would appreciate hearing from you!!

  • Richard3's avatar
    Richard3
    Sophomore
    5 years ago

    Agree with nitaclay and and others something has "changed" with the email provider. Far too many users are being subjected to this excessive spam. Hughes should provide an explanation or guidance as to what the issue is.

    Agree that addresses can be hacked /stolen from users or careless web sites but to the extend we are seeing is difficult to accept. 

     

  • Pete_Vit's avatar
    Pete_Vit
    Senior
    5 years ago

    yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

    checking the folder, it shows empty
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      That's likely temporary -- did you check again today? Is it still showing 141 emails in the folder?

       

      Pete_Vit wrote:

      yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

      checking the folder, it shows empty

       

      • Pete_Vit's avatar
        Pete_Vit
        Senior
        5 years ago
        maratsade wrote:

        That's likely temporary -- did you check again today? Is it still showing 141 emails in the folder?

         

        Pete_Vit wrote:

        yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

        checking the folder, it shows empty

         

        Yes, I closed my browser, cleaered Cache, signed in again, when empty still shows 141 in my junk folder 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Update:

    While it may not seem like it's doing anything, please DO mark these spammy e-mails as spam and move them into the spam folder if they weren't automatically; this is helping the e-mail admins address this issue.

     

    I'll let you know of any other news on their progress.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • Richard3's avatar
      Richard3
      Sophomore
      5 years ago

      Liz,

      Thanks for the update.

      Did find the the block feature on the webmail site - it allows one to select multiple emails and block the the address. Assume that also goes into some type of spam folder for Admin.

      Did well over 250 today - hope this helps the cause!

       

      • AlfredEisenberg's avatar
        AlfredEisenberg
        Freshman
        5 years ago

        better to mark them as spam rather than block.  Block just blocks the sender's address which the spammers change constanly.

         

        that also moves it to the spam folder. you can select multiple and clck circled button below if you haven't seen it.  I'm assuming whatever tool us used looks at emails you mark as spam and somehow tries to figure out a way to auto spam them.

         

    • AlfredEisenberg's avatar
      AlfredEisenberg
      Freshman
      5 years ago

      Thanks for the update.

       

      I just marked about 500 as spam from the past 2 days.  Whatever this new system is it's not doing anything yet as far as filtering anything out.  I can't spend the time to go through the other 4000 emails in my inbox, 90% or more are spam, and most since November 11th which is when I guess something changed.

       

      Please do something soon.

       

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi folks,

     

    As Alfred mentioned, it would be more helpful to mark as spam as opposed to blocking. I don't expect you to mark every single piece if you can't get to it, but please do what you can. The more that's marked the better our spam controls get.

     

    Thanks,

    Liz

     

    • Pete_Vit's avatar
      Pete_Vit
      Senior
      5 years ago

      Liz, I always mark them as spam, always did, when the same spam email, hundereds of them kept coming in, same, over and over my last resort was to block them - neither marking as spam or blocking is working.