Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago
Solved

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
5 years ago

Update:

While it may not seem like it's doing anything, please DO mark these spammy e-mails as spam and move them into the spam folder if they weren't automatically; this is helping the e-mail admins address this issue.

 

I'll let you know of any other news on their progress.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

AlfredEisenberg's avatar
AlfredEisenberg
Freshman
5 years ago

Thanks for the update.

 

I just marked about 500 as spam from the past 2 days.  Whatever this new system is it's not doing anything yet as far as filtering anything out.  I can't spend the time to go through the other 4000 emails in my inbox, 90% or more are spam, and most since November 11th which is when I guess something changed.

 

Please do something soon.