Spam emails

Liz 
Just wondering if when the mail accounts were moved, the new spam filter was set up for a different folder with a new name. For example, the old folder being named "Junk" and the new one named "Spam". If the webmail client pointed to two different places it might also cause something like this.

Good morning folks, good catch on that naming inconsistency! I'll share this with our e-mail admins as well. We do have progress made on the spam issue- once I have more details I can share, I'll post it here.

Thank you again for your cooperation, patience, and understanding.

-Liz

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Pete_Vit wrote:

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Liz wrote:

Spam is going into the spam folder instead of your inbox?

The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

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no I am saying my spam folder is empty, as the image I posted sez, 'Your Junk folder is empty' but to the left, the list of folders shows 141 emails still in the folder

 

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Not to try to move this topic in a different direction, but only because it's likely related to the issue in the quoted post, I'm having the same issue with my Inbox....

And, when I emptied the Inbox, which stills indicates 32 emails, and which moved the 32 emails to the Trash folder, I couldn't empty that Trash folder in the normal manner.  Right clicking the folder name and clicking "Emtpy trash" did nothing, and selecting all of the emails and clicking Delete did nothing.  I had to go through and delete each email individually by opening them one at a time and clicking Delete in the options above the open email.  What a pain.

So, now, at least they're gone, but that Inbox indicator is still on the fritz.  Maybe when a new email comes in it will reset that number.

This new email system is quite glitchy.  🙁