Forum Discussion
State error code 12.1.9 30.101 Off and on for the last week
dfbeck wrote:I forgot to mention one other issue, 480p is the max on resolution, after that it buffers every 5 to 10 seconds for 5 to 10 seconds and this is during bonus time. I tried it again this morning at 2:30 am and videos were unwatchable above 480p.
I can't remember if this was ever mentioned, but when you want to watch something in a resolution higher than 480p you will most likely need to turn off, or snooze, your Video Data Saver. The VDS deliberately throttles the service speed when streaming to such that is amenable to 480p, but not higher resolutions. This is done to help save data, as streaming in HD can use up to 3GB or more per hour, vs. around 700MB per hour for SD (480p).
Hope this helps. :)
The HughesNet pages do tend to take a little longer for me than most pages, but nowhere near 45 seconds or so. Maybe fifteen seconds or so. Other pages, however, like you listed in a previous post, don't tend to take even that long. Like when I click on Youtube in my favorites it opens in less than ten seconds. Google and Twitter open even faster for me than Youtube.
It's entirely possible that the slow speed you're experiencing when opening those web pages is tied to the the state codes you're seeing. Hopefully the picture of the state codes will help Amanda in figuring out what's going on. That 12.1.9 in the pic is troubling.
BTW, if you're running automatic tests you can set it like in the picture below so that it uses the sizes mentioned. Make sure to tick the nfw box, which means "no forwarding", as in no forwarding the test size, or increasing the test size, when it doesn't last long enough. I put it for every half hour and 12 times, but you can put it for whatever frequency you'd like. It's "Combined", the aforementioned 25MB for download and 4MB for upload, and nfw checked. Using 25MB for each test instead over 100MB should help to save some of that data, even if you do have a lot left at the end of the month. You never know when you might need a lot of it. :)
Hi dfbeck,
I'd be glad to take a look at your system and see if I can find the problem. I'll get back to you with my findings and any questions I might have.
Thank you,
Amanda
Thanks, I'll be watching.
Hi dfbeck,
Thank you for waiting. I see some problems on the transmission side of things, but this requires some deeper investigation and monitoring to make sure I do not mis-diagnose and recommend a repair, replacement or change needlessly. If you can, please keep the modem powered on (unless you lose connectivity and need to reboot) until at least tomorrow afternoon.
-Amanda
I don't know if you have done anything but there have been fewer problems in the past couple of days but that's the main character of an intermittant problem. Without watching the state code constantly I can tell there is still an issue when videos buffer or pages that require a login and automatically update continue to log me when the page times out. I'll wait to hear from you. Dave
Hello dfbeck,
I actually have not done anything, but in looking at the system, those state codes have not reoccurred for 1 day, 23 hrs... a good sign this was related to connectivity at the gateway and hopefully temporary. General health of your system shows no equipment fault, so if there is a problem like this again in the future, it is most likely happening over the air to the satellite or gateway. I will keep your case open and check in on your system.
Can you give me an example of pages that are giving you trouble, and where you are trying to watch videos (app, browser and on what device) ?
