Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
5 years ago

Sudden Loss of Wi-Fi

On Monday.  I lost internet and power cycled my Gen5 modem.  After long period to re-cycle, a program update eventually was "triggered" and during the update  there was a state code"14.1.3 -- A devic...
Performance
  • Remy's avatar
    Remy
    5 years ago

    cybercycle,

     

    Thank you for reaching out! I was able to look into your account a bit further to see if I could find anything specific going on. To start, it seems we don't have communication with the modem currently. If this isn't intentional, please try to get a current state code for me if you can!

     

    I'm also going to concur with everything Mark said, as the 30.1.1 can just be a result of regular processes of the your system attempting to connect to a Web Acceleration server. The 14.1.3 normally indicates a device is connecting and disconnecting often. Do you have any other devices outside of the computer? A phone, TV, or any smart devices? 

     

    Thanks,

    Remy

MarkJFine's avatar
MarkJFine
Professor
5 years ago

There might not be any weather issues where you are, but there may have been weather blocking the downlink between the satellite and the ground station on the west coast. Usually that's what 12.7.1 indicates, that the ground station isn't responding to a ping.

 

You can check the location of the ground station by going here using a computer connected to the modem. It will be the three letters (and three digits) between J2 and HNSIGW in IP Gateway Association State under System Status.

 

Incidentally, the modem will usually perform a software update whenever it re-acquires the ground station. Also, if the signal is going in and out anywhere between you, the satellite and the ground station, it is common to have web acceleration in a backoff  state. The key status code was the tranmission issue.