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chrisshaw's avatar
chrisshaw
Spectator
2 months ago

System light on modem not on

We had a bad storm here last night and while for the worst of it our internet worked fine. Once the storm was over and only strong winds remained we lost our service. I have reset the modem multiple ...
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Remy's avatar
Remy
Moderator
2 months ago
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chrisshaw,


Thanks for reaching out! We'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

 

https://community.hughesnet.com/users/Remy/102584

 

Thanks, 

Remy

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light on modem not on","id":"message:143580","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:152192"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:143580"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:143580"},"body@stripHtml({\"truncateLength\":200})":" We had a bad storm here last night and while for the worst of it our internet worked fine. Once the storm was over and only strong winds remained we lost our service. I have reset the modem multiple ...","body@stringLength":"545","rawBody":"

We had a bad storm here last night and while for the worst of it our internet worked fine. Once the storm was over and only strong winds remained we lost our service. I have reset the modem multiple times with no luck. Sometimes the transmit light is also not on. We just had a tech here Monday to adjust the dish and now we are stuck with connected without internet again. We are so frustrated and would just like to have this fixed. We already have the service charge for the tech coming 3 days ago. I can't afford another charge. 

","kudosSumWeight":0,"postTime":"2025-02-13T12:52:08.025-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:143580_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":65},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

We had a bad storm here last night and while for the worst of it our internet worked fine. Once the storm was over and only strong winds remained we lost our service. I have reset the modem multiple times with no luck. Sometimes the transmit light is also not on. We just had a tech here Monday to adjust the dish and now we are stuck with connected without internet again. We are so frustrated and would just like to have this fixed. We already have the service charge for the tech coming 3 days ago. I can't afford another charge. 

"},"Conversation:conversation:143580":{"__typename":"Conversation","id":"conversation:143580","solved":false,"topic":{"__ref":"ForumTopicMessage:message:143580"},"lastPostingActivityTime":"2025-02-13T15:13:08.064-05:00","lastPostTime":"2025-02-13T15:13:08.064-05:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:143580":{"__typename":"ModerationData","id":"moderation_data:143580","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:143580_1":{"__typename":"Revision","id":"revision:143580_1","lastEditTime":"2025-02-13T12:52:08.025-05:00"},"ForumReplyMessage:message:143582":{"__typename":"ForumReplyMessage","id":"message:143582","conversation":{"__ref":"Conversation:conversation:143580"},"author":{"__ref":"User:user:102584"},"revisionNum":1,"uid":143582,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: System light on modem not on","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:143582"},"parent":{"__ref":"ForumTopicMessage:message:143580"},"body":"

chrisshaw,

\n


\n Thanks for reaching out! We'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

\n

 

\n

https://community.hughesnet.com/users/Remy/102584

\n

 

\n

Thanks, 

\n

Remy

","body@stringLength":"494","rawBody":"

chrisshaw,

\n


\n Thanks for reaching out! We'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

\n

 

\n

https://community.hughesnet.com/users/Remy/102584

\n

 

\n

Thanks, 

\n

Remy

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