Forum Discussion

dardoo's avatar
dardoo
Freshman
4 months ago

The worst chat service I've ever experienced

After reading a support area about data usage, I discovered Video Optimizer. It apparently will stretch out my priority data. It's supposed to be in community.hughesnet.com under Usage, but it isn't....
Bad Chat
Data Management
No internet
No Value
Performance
Remy's avatar
Remy
Moderator

dardoo,

 

Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great. Upon taking a look into the account, it seems your Video Optimizer is currently on. Please send a screenshot of the Usage dropdown to the private message link below.

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

dardoo's avatar
dardoo
Freshman
3 months ago

This is not just a problem during primetime. I'm having problems during the morning hours (eg. 8-9 am). Seems just like primetime. Can't watch TV - flakey. I really dislike this service. I was promised to much more when I signed up. 

  • Remy's avatar
    Remy
    Moderator
    3 months ago

    dardoo,

     

    Thank you for following up! Upon taking a look into your account, it seems you're currently out of monthly priority data, which may be causing these issues. Do you notice a difference when there is priority data on the account? I'll be adding a data token, so we can see if there's a positive change.

     

    Thanks,

    Remy

    • dardoo's avatar
      dardoo
      Freshman
      3 months ago

      Look damnit. Are you going to answer the question I asked 3 weeks ago or continue to waste more of my time? 

       

      Calling me a liar won't help.  As you can see, I didn't lie. What I said about my usage menu was correct so don't ever call me liar again. I don't lie and I don't cheat unlike some internet providers I've recently dealt with.

       

      Your adding priority data did nothing. My internet goes OUT every night and during the day. Not just flakey but OUT. We can't access anything that uses the internet in the entire house because our modem says NOT CONNECTED.

       

      I was promised unlimited data, faster speeds, reduced latency and availability; none of which I'm receiving.

       

      For well over a month ALL of our streaming services have been set to SD video to use the least amount of bandwidth. Not sure how (or even if its true) where all my data has gone.

       

      Now for the question I asked 3 weeks ago and should have been resolved in a chat. I have found my answer.

       

      • Remy's avatar
        Remy
        Moderator
        3 months ago

        dardoo,

         

        Thank you for following up! In regards to the added token data, we were attempting to see if you experienced different speeds and quality of service with priority data on the account. From looking into your account, your Video Optimizer is currently on. We appreciate the screenshot of your usage tab, and are looking into this further to find a solution. 

         

        In regards to your service having connectivity issues, we would strongly recommend accessing http://systemcontrolcenter.com with a device directly connected to your modem. Once the Hughesnet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format. This will help us diagnose the issue you're having regarding connection.

         

        Thanks,

        Remy