Forum Discussion
This doesn't make any sense...
My new cycle starts in a few hours, and I knew I was cutting it close, but to go into Token mode while I still have little data left? And it's still drawing from those 90MB. How odd. ...
Hello GabeU,
This issue is strange indeed. I have seen this before a few other times and it seems that the token message is displayed a little early when you are extremely close to being out of data, despite it not actually using your tokens at that time. If you look at your data percentage, it is registering as 0% even though you did indeed have 88 MB remaining. When the system sees 0%, it starts the process for switching you into your tokens or Bonus Zone depending on the time, however, this can activate the token message if your bonus zone is also close to being used or the systems detects 0% data left. It is sort of like the visuals are predictive and unfortunately, this can cause the message to linger. If you notice both your Service Plan Data and your tokens are actually being used at the same time, I will escalate this case immediately to be investigated and fixed. More than likely, this is a visual issue of the system not recognizing that there is still an incremental amount of data left. Please update me on what you find on your side, as our remote diagnostics show that only your Service Plan Data is being used currently.
-Damian
Hello GabeU,
This issue is strange indeed. I have seen this before a few other times and it seems that the token message is displayed a little early when you are extremely close to being out of data, despite it not actually using your tokens at that time. If you look at your data percentage, it is registering as 0% even though you did indeed have 88 MB remaining. When the system sees 0%, it starts the process for switching you into your tokens or Bonus Zone depending on the time, however, this can activate the token message if your bonus zone is also close to being used or the systems detects 0% data left. It is sort of like the visuals are predictive and unfortunately, this can cause the message to linger. If you notice both your Service Plan Data and your tokens are actually being used at the same time, I will escalate this case immediately to be investigated and fixed. More than likely, this is a visual issue of the system not recognizing that there is still an incremental amount of data left. Please update me on what you find on your side, as our remote diagnostics show that only your Service Plan Data is being used currently.
-Damian
So far I haven't seen any deduction of Data Tokens, but again, it's in tenths of a GB, which is more than I have left of Anytime Data. But, of course, because it rounds up, I have somewhere between 33.99 and 33.90GB of token data. As of right now, at 11:33PM, I have 23MB of Anytime Data remaining. I'm trying to eke it out for another 26+ minutes, at which time my new data cycle starts. Talk about cutting it close! :p
I'm keeping an eye on it.
