"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs
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I don't know if you are using the 5Ghz radio for WiFi, but just in case you are, the 5Ghz radio in the HT2000W has given some people issues, such as dropped signals. Hughesnet is aware of the issue and they are working on a solution.
Might this be what happened when you lost your internet at 11PM CST, after it had initially been fixed? If so, you should still be able to connect with the 2.4Ghz radio, or, conversely, with a direct LAN connection.
People that have had the issue with the 5Ghz radio have found a temporary solution in restarting the modem, but that becomes a pain after a while, so using the 2.4Ghz band is probably a better solution.
Or, are you just still not able to connect, no matter what?
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page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","id":"message:79237","revisionNum":1,"repliesCount":30,"author":{"__ref":"User:user:41720"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:79237"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79237"},"body@stripHtml({\"truncateLength\":200})":" In IE, states \"This Page can't be displayed, in Safari, states cannot connect with server, in Chrome, states I am offline. Time of day does not matter and device does not matter. Have cleared cache,...","body@stringLength":"485","rawBody":"
In IE, states \"This Page can't be displayed, in Safari, states cannot connect with server, in Chrome, states I am offline.
Time of day does not matter and device does not matter. Have cleared cache, connected device directly to modem with ethernet cable, changed DNS address, restarted modem and device.
It appears \"Amanda\" Moderator was able to help \"Don4\" on 6-20-2016 and seems to have resolved his issue. I am at my wit's end.
Please HELP!
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I don't know if you are using the 5Ghz radio for WiFi, but just in case you are, the 5Ghz radio in the HT2000W has given some people issues, such as dropped signals. Hughesnet is aware of the issue and they are working on a solution.
Might this be what happened when you lost your internet at 11PM CST, after it had initially been fixed? If so, you should still be able to connect with the 2.4Ghz radio, or, conversely, with a direct LAN connection.
People that have had the issue with the 5Ghz radio have found a temporary solution in restarting the modem, but that becomes a pain after a while, so using the 2.4Ghz band is probably a better solution.
Or, are you just still not able to connect, no matter what?
","body@stringLength":"1052","rawBody":"
I don't know if you are using the 5Ghz radio for WiFi, but just in case you are, the 5Ghz radio in the HT2000W has given some people issues, such as dropped signals. Hughesnet is aware of the issue and they are working on a solution.
Might this be what happened when you lost your internet at 11PM CST, after it had initially been fixed? If so, you should still be able to connect with the 2.4Ghz radio, or, conversely, with a direct LAN connection.
People that have had the issue with the 5Ghz radio have found a temporary solution in restarting the modem, but that becomes a pain after a while, so using the 2.4Ghz band is probably a better solution.
Or, are you just still not able to connect, no matter what?
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\"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:81887"},"body":"Update, service technician came to the house and replaced the radio receiver on the external dish at my house on July 23rd. 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icon"},"localOverride":false},"Revision:revision:81887_1":{"__typename":"Revision","id":"revision:81887_1","lastEditTime":"2017-08-17T11:57:52.909-04:00"},"Revision:revision:79284_1":{"__typename":"Revision","id":"revision:79284_1","lastEditTime":"2017-07-01T11:43:35.509-04:00"},"ModerationData:moderation_data:79296":{"__typename":"ModerationData","id":"moderation_data:79296","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79296":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:41720"},"id":"message:79296","revisionNum":1,"uid":79296,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79292"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79296"},"body":"I am on the 2.4 ghz and cant connect. I have tried both bands and can't get Internet connection with either one.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"112","kudosSumWeight":0,"postTime":"2017-07-01T18:09:17.480-04:00","lastPublishTime":"2017-07-01T18:09:17.480-04:00","metrics":{"__typename":"MessageMetrics","views":7235},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:79237/message:79296","repliesCount":19,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"112","rawBody":"I am on the 2.4 ghz and cant connect. I have tried both bands and can't get Internet connection with either one.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79296_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:79297":{"__typename":"ModerationData","id":"moderation_data:79297","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79297":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:79297","revisionNum":1,"uid":79297,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79296"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79297"},"body":"
Well, I'm out of ideas. Perhaps someone else will have some. I wish you luck.
Well, I'm out of ideas. Perhaps someone else will have some. I wish you luck.
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Sorry no help but just an observation. I thought the new combined modem was supposed to fix all these kinds of issues people had with wireless. Guess not.
I personally love having the use of both bands on my ASUS router and never a problem accessing both. Really beginning to look like a case of \"lowest bidder\" syndrome.
All the problems here with the wireless side of the modem/gateway, especially the 5 GHz side, is not good. And this site is usually representative of only a small fraction of those having problems.
Sure hope they come out with a firmware or hardware change soon. Although the latter fix would be quite expensive for them.
Sorry no help but just an observation. I thought the new combined modem was supposed to fix all these kinds of issues people had with wireless. Guess not.
I personally love having the use of both bands on my ASUS router and never a problem accessing both. Really beginning to look like a case of \"lowest bidder\" syndrome.
All the problems here with the wireless side of the modem/gateway, especially the 5 GHz side, is not good. And this site is usually representative of only a small fraction of those having problems.
Sure hope they come out with a firmware or hardware change soon. Although the latter fix would be quite expensive for them.
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I thought the new combined modem was supposed to fix all these kinds of issues people had with wireless. Guess not.
I think it does for a lot of people, at least in the most basic sense. I do wish that they had included a traffic meter in the router's GUI, but it doesn't at all surprise me that they didn't. I don't think the overall number of people experiencing the 5Ghz radio problem is large, but it's enough that they are acknowledging it and working on a fix, so it's definitely not just a few, isolated incidences.
I, personally, like the fact that I don't have to have a separate piece of equipment to connect wirelessly. I connect that way so seldomly that I would normally not even have my router connected, and would take it out of the nearby cupboard and connect it when I needed to use it. The HT2000W makes it easier, and less cluttered. I think it's more simple for people to set up, too. With that said, again, it's a very basic router, and may not have the bells and whistles people may be expecting these days. It's enough for me, though, with the exception of my cell phone. My cell works just fine with my Netgear router, but I can't get it to connect to the HT2000W, no matter what changes I make.
I thought the new combined modem was supposed to fix all these kinds of issues people had with wireless. Guess not.
I think it does for a lot of people, at least in the most basic sense. I do wish that they had included a traffic meter in the router's GUI, but it doesn't at all surprise me that they didn't. I don't think the overall number of people experiencing the 5Ghz radio problem is large, but it's enough that they are acknowledging it and working on a fix, so it's definitely not just a few, isolated incidences.
I, personally, like the fact that I don't have to have a separate piece of equipment to connect wirelessly. I connect that way so seldomly that I would normally not even have my router connected, and would take it out of the nearby cupboard and connect it when I needed to use it. The HT2000W makes it easier, and less cluttered. I think it's more simple for people to set up, too. With that said, again, it's a very basic router, and may not have the bells and whistles people may be expecting these days. It's enough for me, though, with the exception of my cell phone. My cell works just fine with my Netgear router, but I can't get it to connect to the HT2000W, no matter what changes I make.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79300_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:79319":{"__typename":"ModerationData","id":"moderation_data:79319","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79319":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:41720"},"id":"message:79319","revisionNum":1,"uid":79319,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79300"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79319"},"body":"Anybody else have any possible solutions? If not I'm cancelling this week. I can't take another customer service call where they say \"everything appears to be fine on our end\" then ask me \"what's the weather there\", \"how close are you to the modem\", \"what de ices are connected\", \"can you connect directly to modem on ethe net cable\", \"can you run speed test\", etc., etc., etc., and I can't get them to read the previous notes and let them know I am having the same issue as all my other service calls and to skip ahead to another possible solution than the 20 things I tried before I called them each time. Just beyond puzzling why it worked perfectly the first half day then first day I got second modem working and the rest of the time ...nothing.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-07-02T15:09:48.410-04:00","lastPublishTime":"2017-07-02T15:09:48.410-04:00","metrics":{"__typename":"MessageMetrics","views":7209},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:79237/message:79319","repliesCount":15,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"750","rawBody":"Anybody else have any possible solutions? If not I'm cancelling this week. I can't take another customer service call where they say \"everything appears to be fine on our end\" then ask me \"what's the weather there\", \"how close are you to the modem\", \"what de ices are connected\", \"can you connect directly to modem on ethe net cable\", \"can you run speed test\", etc., etc., etc., and I can't get them to read the previous notes and let them know I am having the same issue as all my other service calls and to skip ahead to another possible solution than the 20 things I tried before I called them each time. Just beyond puzzling why it worked perfectly the first half day then first day I got second modem working and the rest of the time ...nothing.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79319_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Honorary Alumnus","color":"582596","icon":null,"rankStyle":"TEXT"},"User:user:13420":{"__typename":"User","id":"user:13420","uid":13420,"login":"Gwalk900","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-02-08T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMzQyMC05aUU0NkQ5NTlEMTc5QUYyNjY"},"rank":{"__ref":"Rank:rank:30"},"entityType":"USER","eventPath":"community:ssqng67387/user:13420"},"ModerationData:moderation_data:79320":{"__typename":"ModerationData","id":"moderation_data:79320","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79320":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13420"},"id":"message:79320","revisionNum":1,"uid":79320,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79319"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79320"},"body":"
Personally I would disable all modem internal wireless functions until such time as a new HT2000W firmware update is released.
I would then use a personal router, preferably one with a data tracking function.
Set the router LAN IP to 192.168.1.1 so as to avoid IP conflicts with the Hughes modem.
Enable DHCP in the routers internal settings.
Change the default GUI username and password, enable wireless encryption on both 24 and 5 GHZ frequencies.
Disable all guest accounts as well as WPS and remote access.
I suggest an Asus model that has the Traffic Analyzer function.
Personally I would disable all modem internal wireless functions until such time as a new HT2000W firmware update is released.
I would then use a personal router, preferably one with a data tracking function.
Set the router LAN IP to 192.168.1.1 so as to avoid IP conflicts with the Hughes modem.
Enable DHCP in the routers internal settings.
Change the default GUI username and password, enable wireless encryption on both 24 and 5 GHZ frequencies.
Disable all guest accounts as well as WPS and remote access.
I suggest an Asus model that has the Traffic Analyzer function.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79320_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:10":{"__typename":"Rank","id":"rank:10","position":11,"name":"Associate Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"User:user:9939":{"__typename":"User","id":"user:9939","uid":9939,"login":"C0RR0SIVE","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-11-22T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS05OTM5LTE5aTMyNEQ3RTcwMEJCOERGQUM"},"rank":{"__ref":"Rank:rank:10"},"entityType":"USER","eventPath":"community:ssqng67387/user:9939"},"ModerationData:moderation_data:79327":{"__typename":"ModerationData","id":"moderation_data:79327","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79327":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9939"},"id":"message:79327","revisionNum":3,"uid":79327,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79320"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79327"},"body":"
Stongate...
First, what type of device, and operating system are you trying to connect with?
Second, connect to the HT2000w with a known good network cable.
Third, insure you have your Network Adapter set to Automatic so that it requests an IP address, as well as DNS address.
If you are unable to test with a WIRED connection, then unplug the modem at the wall for a few minutes, and shut your computer down. Then plug your HT2000w up, give it about 5 minutes to boot and register, then try turning your computer or device back on and connect to the device.
If you are unable to test with a WIRED connection, then unplug the modem at the wall for a few minutes, and shut your computer down. Then plug your HT2000w up, give it about 5 minutes to boot and register, then try turning your computer or device back on and connect to the device.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79327_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:79404":{"__typename":"ModerationData","id":"moderation_data:79404","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79404":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:41720"},"id":"message:79404","revisionNum":1,"uid":79404,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79327"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79404"},"body":"With laptop device, have been using IE and have connected with ethernet cable that is known to work. Network adapter is set to automatic. Couldn't connect to http://192.168.0.1 so unplugged modem, turned off laptop, waited five minutes to plug in modem, plugged in modem, waited 5 minutes before turning on laptop. Then turned laptop back on, opened up IE, typed in http://192.168.0.1. It states This page can't be displayed. Make sure Web address http://192.168.0.1 is correct. Look for the page in your search engine. Refresh the page in a few minutes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-07-04T16:31:44.164-04:00","lastPublishTime":"2017-07-04T16:31:44.164-04:00","metrics":{"__typename":"MessageMetrics","views":7184},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:79237/message:79404","repliesCount":12,"readOnly":true,"editFrozen":false,"body@stringLength":"806","rawBody":"With laptop device, have been using IE and have connected with ethernet cable that is known to work. Network adapter is set to automatic. Couldn't connect to http://192.168.0.1 so unplugged modem, turned off laptop, waited five minutes to plug in modem, plugged in modem, waited 5 minutes before turning on laptop. Then turned laptop back on, opened up IE, typed in http://192.168.0.1. It states This page can't be displayed. Make sure Web address http://192.168.0.1 is correct. Look for the page in your search engine. Refresh the page in a few minutes.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79404_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:79405":{"__typename":"ModerationData","id":"moderation_data:79405","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79405":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:41720"},"id":"message:79405","revisionNum":1,"uid":79405,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79404"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79405"},"body":"None of my devices recognize the IP address 192.168.0.1 but all devices can load google, yahoo, Facebook websites. When I use search engine for Google I can't click on any other links of websites I want to visit.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-07-04T16:37:48.102-04:00","lastPublishTime":"2017-07-04T16:37:48.102-04:00","metrics":{"__typename":"MessageMetrics","views":7184},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:79237/message:79405","repliesCount":11,"readOnly":true,"editFrozen":false,"body@stringLength":"212","rawBody":"None of my devices recognize the IP address 192.168.0.1 but all devices can load google, yahoo, Facebook websites. When I use search engine for Google I can't click on any other links of websites I want to visit.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79405_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:79406":{"__typename":"ModerationData","id":"moderation_data:79406","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79406":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9939"},"id":"message:79406","revisionNum":1,"uid":79406,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79405"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79406"},"body":"
Make sure you disconnect your laptop from any wifi network, especially the Guest network.
Make sure you disconnect your laptop from any wifi network, especially the Guest network.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79406_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:79413":{"__typename":"ModerationData","id":"moderation_data:79413","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79413":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:41720"},"id":"message:79413","revisionNum":1,"uid":79413,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79406"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79413"},"body":"I did","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"5","kudosSumWeight":0,"postTime":"2017-07-04T22:32:33.043-04:00","lastPublishTime":"2017-07-04T22:32:33.043-04:00","metrics":{"__typename":"MessageMetrics","views":7504},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:79237/message:79413","repliesCount":9,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"5","rawBody":"I did","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79413_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:79451":{"__typename":"ModerationData","id":"moderation_data:79451","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79451":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9939"},"id":"message:79451","revisionNum":1,"uid":79451,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79413"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79451"},"body":"
If you was connected directly, and had no connection to the guest wifi network, then you should have been able to access http://192.168.0.1 when you could get to a few websites.
If you was connected directly, and had no connection to the guest wifi network, then you should have been able to access http://192.168.0.1 when you could get to a few websites.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79451_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:79490":{"__typename":"ModerationData","id":"moderation_data:79490","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79490":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:41720"},"id":"message:79490","revisionNum":1,"uid":79490,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79451"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79490"},"body":"I know I should be able to get to 192.168.0.1 when I'm connected directly and not on any wifi networks but the fact remains that I cannot. That's why this is so frustrating. I know what it should be doing, I'm reporting what is actually happening and no one believes it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-07-06T21:44:43.089-04:00","lastPublishTime":"2017-07-06T21:44:43.089-04:00","metrics":{"__typename":"MessageMetrics","views":4752},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:79237/message:79490","repliesCount":7,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"270","rawBody":"I know I should be able to get to 192.168.0.1 when I'm connected directly and not on any wifi networks but the fact remains that I cannot. That's why this is so frustrating. I know what it should be doing, I'm reporting what is actually happening and no one believes it.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79490_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:79491":{"__typename":"ModerationData","id":"moderation_data:79491","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79491":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:79491","revisionNum":1,"uid":79491,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79490"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79491"},"body":"
I believe it. I have no reason not to. I just can't, for the life of me, figure out why it won't connect to it.
One of the difficult things is that one of the more adept people could probably figure it out pretty quickly were the computer in front of them, or at least figure out where the problem lie even if it couldn't be fixed right away, but that's the unfortunate thing about trying to do it through this Community, or any other form of social media, for that matter. It's frustrating, for sure, as it is for you, too.
I believe it. I have no reason not to. I just can't, for the life of me, figure out why it won't connect to it.
One of the difficult things is that one of the more adept people could probably figure it out pretty quickly were the computer in front of them, or at least figure out where the problem lie even if it couldn't be fixed right away, but that's the unfortunate thing about trying to do it through this Community, or any other form of social media, for that matter. It's frustrating, for sure, as it is for you, too.
I feel for you.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79491_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:79494":{"__typename":"ModerationData","id":"moderation_data:79494","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79494":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9074"},"id":"message:79494","revisionNum":1,"uid":79494,"depth":22,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79491"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79494"},"body":"
May seem obviuos but have you tried a new, known good, ethernet cable?
May seem obviuos but have you tried a new, known good, ethernet cable?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79494_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:79508":{"__typename":"ModerationData","id":"moderation_data:79508","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79508":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:41720"},"id":"message:79508","revisionNum":1,"uid":79508,"depth":23,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79494"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79508"},"body":"Yes, that was asked of me earlier and I made sure I had a known, good, new ethernet cable.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"90","kudosSumWeight":0,"postTime":"2017-07-07T11:49:46.080-04:00","lastPublishTime":"2017-07-07T11:49:46.080-04:00","metrics":{"__typename":"MessageMetrics","views":4734},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:79237/message:79508","repliesCount":4,"readOnly":true,"editFrozen":false,"body@stringLength":"90","rawBody":"Yes, that was asked of me earlier and I made sure I had a known, good, new ethernet cable.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79508_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:79650":{"__typename":"ModerationData","id":"moderation_data:79650","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79650":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:79650","revisionNum":2,"uid":79650,"depth":24,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:79508"},"conversation":{"__ref":"Conversation:conversation:79237"},"subject":"Re: \"This page can't be displayed\" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs","moderationData":{"__ref":"ModerationData:moderation_data:79650"},"body":"
Hello stongate,
\n
This is a pretty interesting problem you've got and I'd like to help out. After looking at your system I see there are 2 devices currently connected to the 2.4Ghz wireless band with MAC addresses ending in 3c:18:8a and 6b:fb:e3 (last one is showing as an Android device). There are currently no devices detected on the 5Ghz band or wired LAN connection. This does not mean something isn't connected, but might be powered off or asleep.
\n
\n
So I want to break this down based on the infromation I have so far:
\n
1. None of my devices recognize the IP address 192.168.0.1...
\n
1a. ...but all devices can load google, yahoo, Facebook websites.
\n
2. When I use search engine for Google I can't click on any other links of websites I want to visit.
For 2 if you can get to google but not the results, this is usually a caching issue. Does that same behavior occur on all your devices?
\n
Lastly, can you try to ping a few sites in command prompt? 192.168.0.1, google.com are good starts. Let us know the results. I hope this helps us move forward faster on getting your issue resolved.
This is a pretty interesting problem you've got and I'd like to help out. After looking at your system I see there are 2 devices currently connected to the 2.4Ghz wireless band with MAC addresses ending in 3c:18:8a and 6b:fb:e3 (last one is showing as an Android device). There are currently no devices detected on the 5Ghz band or wired LAN connection. This does not mean something isn't connected, but might be powered off or asleep.
\n
\n
So I want to break this down based on the infromation I have so far:
\n
1. None of my devices recognize the IP address 192.168.0.1...
\n
1a. ...but all devices can load google, yahoo, Facebook websites.
\n
2. When I use search engine for Google I can't click on any other links of websites I want to visit.
For 2 if you can get to google but not the results, this is usually a caching issue. Does that same behavior occur on all your devices?
\n
Lastly, can you try to ping a few sites in command prompt? 192.168.0.1, google.com are good starts. Let us know the results. I hope this helps us move forward faster on getting your issue resolved.
\n
\n
Thank you
\n
Amanda
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\n
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Everything worked fine from about 530 Friday afternoon until about 10am Saturday morning. The Google not loading search pages is not a cache issue. I clear out the cache every time I close IE. Regarding 1 & 1a, when I can't get 192.168.0.1 to load I can't get systemcontrolcenter.Com to load either. When I can't get that to load I can't ping other websites either. I will update you as to when Internet access goes down again. 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