Forum Discussion
Transmit / Uplink Problem
My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...
David,
You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!
Thanks,
Remy
Remy, overnight last night my system resumed "normal" operation. There have been no system state codes today. Upload speeds are consistently in the 1.8-2.2 Mbps range, with an occasional one at 0.2. My question -- Should I go ahead and replace the modem now (due here today, per UPS), or wait until it acts up again so I can be sure the modem is in fact the real issue?
David,
I would recommend trying out the new modem! It'll eliminate the old modem as a possibility, and hopefully end any experimenting we'd have to do with you.
Thanks,
Remy
- I did install the new modem about two hours ago. No error codes since install completed. Packet loss has gone to 0% with the new modem, which is a good sign. And email is working somewhat more normally. So basic functionality is definitely improved. But speeds up & down are routinely horrible, currently averaging 1.1 Mbps up and 3.5 Mbps down. That may be at least partially the result of heavy usage mid-day in the time of COVID, but it's sure not close to advertised speeds of 3 & 25 Mbps. I will test again this evening to see what I get.
David,
You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!
Thanks,
Remy
- Multiple error codes and outages this evening with the new modem. 12.8.2 and 12.4.1 and 11.3.1 and 30.1.1 with corresponding service outages. No weather issues here.
