Forum Discussion
David_78933
5 years agoSophomore
Transmit / Uplink Problem
My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...
- 5 years ago
David,
You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!
Thanks,
Remy
David_78933
5 years agoSophomore
I received a call from Tier 4 Support, and called them back this afternoon. They walked me through installation and reconfiguration of the new modem for my dish aimed at Echo 17. We'll see how this works for a few days, and then I will post again with an update.
David_78933
5 years agoSophomore
Update Sep. 5: The first several days of experience has been just OK. Browsing works, but definitely slower than before my modem failed a couple of weeks ago. Email has worked. But today we are not able to connect to the Hughesnet servers to send or receive email since early this morning. That is true on all of our devices - wired and wireless. Email had been working before today. Download speeds on Testmynet are in the 1-7 Mbps range, which is well below average over past few months. Not sure if the mail problem is due to general bandwidth issues, Hughes mail server issues, or other.
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