Well, guy came out and swapped out the radio. System is working smoothly now. Still some red x’s in the system status, but no problems with the internet now.
Messages actually send out every time on messenger/iMessage, etc!
Only one thing concerns me in that photo is the flashing overhanging from your roof. The reason is that the takeoff angle for the dish isn't even with the feed horn, it's actually at an angle more vertical to it.
Appearances could be tricky though. If you've not had a problem with that before, it shouldn't be a problem now.
That is why Amanda is going to send a technician out, your modem is logging transmit errors, it's possible it can listen most the time, but for some reason it's not sending data back. Think of it like a phone call, where one end can hear things clearly, but the other end only hears bits and pieces.
Correct, C0RR0SIVE. Warning: wall of text incoming.
The inability to see a modem remotely can be caused by a number of different things or a combination of some of them. I'll list what I consider to be the top three.
1. The radio mounted on the arm of the dish is a newer design from our Gen3 radios. The uplink and downlink are separated from each other. The "Uplink" or "Transmit" is very, very sensitive because it has to bounce off the dish and make its way up to the satellite, leaving little room for blockage or error. If the signal cannot make it up to the satellite, we can't talk to it.
2. Low power, dirty power or insufficient power distribution. I've helped customers in the past who have had an array of weird interference, but sharing the outlet with a major appliance is pretty common. Refridgerators, washers/dryers, space heaters, even coffee makers (mine makes my lamp flicker at home). Using a surge protector or strip that does not supply sufficient power to the modem is also common. Not only does the modem need power, but it also provides power to the radio outside. Dirty power is less common, but sometimes they do crop up. Rural areas with older infrastructure encounter this problem and it is very hard to fix.
3. Failed or faulty hardware is another reason. Since the two directions of signals are separated, one can fail while the other does not. This is a little less likely and you would have probably noticed the system performance degrading over time.
Just based on some of the historical data I have on your system I've made a guess at one of these being the problem. It is possible that a coaxial cable frayed, corroded or is just loose somewhere. The timing sync between the satellite and your modem could be off. Hopefully the tech can find the definitive root cause of this so we can help diagnose this kind of issue again in the future.
I switched the the modem onto its own power circuit separate from any computer hardware and took it off the power backup.
See if you can communicate with it now?
Oh, still getting a red X. https://imgur.com/a/GW7yE Power has been very stable at this today. https://imgur.com/a/rqrFF Backup hasn’t needed to level it up/down at all. It clicks when it does. Usually that only happens during storms.
I think you can cross out power as an issue. It worked perfect weeks ago during power outages on backup power.
Hello! I can reach the modem now. I see a problem with transmission rates. I am going to make some adjustments, so you may lose service for a few minutes.
Well, guy came out and swapped out the radio. System is working smoothly now. Still some red x’s in the system status, but no problems with the internet now.
Messages actually send out every time on messenger/iMessage, etc!
"}},"component({\"componentId\":\"custom.widget.MixPanelTracker\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:TechSupport\",\"message:87495\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://community.hughesnet.com\"}}})":{"__typename":"ComponentRenderResult","html":" "}},"component({\"componentId\":\"custom.widget.custom_Footer\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:TechSupport\",\"message:87495\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://community.hughesnet.com\"}}})":{"__typename":"ComponentRenderResult","html":""}},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolutionList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolutionList-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000"}],"message({\"id\":\"message:87495\"})":{"__ref":"ForumTopicMessage:message:87495"},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:87495\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MTB8Mzk6MXxpbnQsODc2OTIsODc2OTI","node":{"__ref":"AcceptedSolutionMessage:message:87692"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/LinearReplyList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/LinearReplyList-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1728282321000"}],"message({\"id\":\"message:87692\"})":{"__ref":"AcceptedSolutionMessage:message:87692"},"message({\"id\":\"message:87543\"})":{"__ref":"ForumReplyMessage:message:87543"},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1728282321000"}],"message({\"id\":\"message:87556\"})":{"__ref":"ForumReplyMessage:message:87556"},"message({\"id\":\"message:87557\"})":{"__ref":"ForumReplyMessage:message:87557"},"message({\"id\":\"message:87693\"})":{"__ref":"ForumReplyMessage:message:87693"},"message({\"id\":\"message:87548\"})":{"__ref":"ForumReplyMessage:message:87548"},"message({\"id\":\"message:87551\"})":{"__ref":"ForumReplyMessage:message:87551"},"message({\"id\":\"message:87552\"})":{"__ref":"ForumReplyMessage:message:87552"},"message({\"id\":\"message:87554\"})":{"__ref":"ForumReplyMessage:message:87554"},"message({\"id\":\"message:87555\"})":{"__ref":"ForumReplyMessage:message:87555"}},"CachedAsset:pages-1737620175330":{"__typename":"CachedAsset","id":"pages-1737620175330","value":[{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1737620175330,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":"en","possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130","mimeType":"image/png"},"Category:category:HNSupport":{"__typename":"Category","id":"category:HNSupport","entityType":"CATEGORY","displayId":"HNSupport","nodeType":"category","depth":1,"title":"Hughesnet Support Community","shortTitle":"Hughesnet Support Community","parent":{"__ref":"Category:category:top"}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:TechSupport":{"__typename":"Forum","id":"board:TechSupport","entityType":"FORUM","displayId":"TechSupport","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Tech Support","description":"Tips and tricks to getting the most out of your Hughesnet internet and Hughesnet Voice services.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:HNSupport"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:ssqng67387"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:HNSupport"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Tech Support","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":21,"name":"Sophomore","color":"00CC00","icon":null,"rankStyle":"TEXT"},"User:user:50675":{"__typename":"User","id":"user:50675","uid":50675,"login":"Mari","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"email":"","messagesCount":41,"biography":null,"topicsCount":2,"kudosReceivedCount":1,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-11-23T14:57:52.740-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:50675"},"ForumTopicMessage:message:87495":{"__typename":"ForumTopicMessage","uid":87495,"subject":"Transmit/Uplink errors","id":"message:87495","revisionNum":1,"repliesCount":34,"author":{"__ref":"User:user:50675"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:87495"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:87495"},"body@stripHtml({\"truncateLength\":200})":"Getting a lot of red x’s on uplink. Could this be due to the Pineapple Express rainstorm on the west coast? https://imgur.com/a/9kuCF","body@stringLength":"235","rawBody":"Getting a lot of red x’s on uplink. Could this be due to the Pineapple Express rainstorm on the west coast?
https://imgur.com/a/9kuCF","kudosSumWeight":0,"postTime":"2017-11-23T15:17:23.720-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTJ8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:87495_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11431},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:87495":{"__typename":"Conversation","id":"conversation:87495","solved":true,"topic":{"__ref":"ForumTopicMessage:message:87495"},"lastPostingActivityTime":"2017-11-27T15:53:33.284-05:00","lastPostTime":"2017-11-27T15:53:33.284-05:00","unreadReplyCount":34,"isSubscribed":false},"ModerationData:moderation_data:87495":{"__typename":"ModerationData","id":"moderation_data:87495","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:87495_1":{"__typename":"Revision","id":"revision:87495_1","lastEditTime":"2017-11-23T15:17:23.720-05:00"},"ForumReplyMessage:message:87545":{"__typename":"ForumReplyMessage","id":"message:87545","conversation":{"__ref":"Conversation:conversation:87495"},"author":{"__ref":"User:user:50675"},"revisionNum":1,"uid":87545,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Transmit/Uplink errors","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:87545"},"parent":{"__ref":"ForumReplyMessage:message:87543"},"body":"Don’t think there is a foliage problem. Pretty clear line of sight. https://imgur.com/a/V9uow
Power being supplied is 120v with drop stabilization via APC. Supply is rated upto 600w, draw averages 120w for everything on it.","body@stringLength":"330","rawBody":"Don’t think there is a foliage problem. Pretty clear line of sight. https://imgur.com/a/V9uow
Power being supplied is 120v with drop stabilization via APC. Supply is rated upto 600w, draw averages 120w for everything on it.","kudosSumWeight":0,"repliesCount":9,"postTime":"2017-11-24T13:28:05.383-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:87545_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5595},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc1NDg","node":{"__ref":"ForumReplyMessage:message:87548"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc1NTE","node":{"__ref":"ForumReplyMessage:message:87551"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc1NTI","node":{"__ref":"ForumReplyMessage:message:87552"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc1NTQ","node":{"__ref":"ForumReplyMessage:message:87554"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc1NTU","node":{"__ref":"ForumReplyMessage:message:87555"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc1NTY","node":{"__ref":"ForumReplyMessage:message:87556"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc1NTc","node":{"__ref":"ForumReplyMessage:message:87557"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc2OTI","node":{"__ref":"AcceptedSolutionMessage:message:87692"}},{"__typename":"MessageEdge","cursor":"MjQuMTJ8Mi4xfGl8MjV8Mzk6MXxpbnQsODc1NDgsODc2OTM","node":{"__ref":"ForumReplyMessage:message:87693"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1737620174877":{"__typename":"CachedAsset","id":"theme:customTheme1-1737620174877","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"rebrand-favicon-1721032736485.png","imageLastModified":"1721032741408","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"HughesnetLogo-1721027846492.png","imageLastModified":"1721027849927","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"22px","paddingXLg":"24px","paddingXHero":"56px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"DARK","sideContent":"DARK","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"#005DAC","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#4099E2","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#1CBAA0","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#4C6B90","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#005DAC","secondary":"#333333","bodyText":"#000000","bodyBg":"#F7F7F8","info":"#409AE2","success":"#41C5AE","warning":"#FCB116","danger":"#DE3700","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#00223A","#0096FA","#0E4275","#005DAC","#1C475A","#00223A","#0E4275","#FF0000","#0099AA","#582596","#660099","#0000FF","#0066FF","#006600","#009900","#00CC00","#33CC00"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":null,"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Montserrat","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"28px","h3FontSize":"18px","h4FontSize":"18px","h5FontSize":"18px","h6FontSize":"18px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":null,"size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","formTextMarginTop":"4px","textAreaBorderRadius":"20px","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"15px","defaultMessageHeaderMarginBottom":"15px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"16px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"15px","specialMessageHeaderMarginBottom":"15px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"16px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Source Sans Pro","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"14px","fontSizeSm":"15px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"Axiforma-Regular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["Axiforma-Regular-normal-400.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Source Sans Pro","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["SourceSansPro-normal-400.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1728282321000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1728282321000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:hughes.prod:pages/forums/ForumMessagePage:board:TechSupport-1737620173168":{"__typename":"CachedAsset","id":"quilt:hughes.prod:pages/forums/ForumMessagePage:board:TechSupport-1737620173168","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":null,"showTitle":null,"showDescription":null,"textPosition":null,"textColor":null,"sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"},{"id":"custom.widget.MixPanelTracker","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1728282321000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:hughes.prod:Common:1737620104133":{"__typename":"CachedAsset","id":"quiltWrapper:hughes.prod:Common:1737620104133","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"links":{"sideLinks":[],"mainLinks":[]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"15px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"46px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"10px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"center","linkColor":"var(--lia-bs-primary)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerHighlightTextColor":"var(--lia-yiq-dark)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"10px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-body-bg)","linkHighlightColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"linkTextColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-bg)"},"__typename":"QuiltComponent"},{"id":"custom.widget.GoogleTagTracker","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"cProp_gtag":"G-JZZW630G5D","useBackground":false,"title":"","lazyLoad":false,"widgetChooser":"custom.widget.GoogleTagTracker"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"#00223A","items":[{"id":"custom.widget.custom_Footer","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1728282321000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.GoogleTagTracker-en-1737620190776":{"__typename":"CachedAsset","id":"component:custom.widget.GoogleTagTracker-en-1737620190776","value":{"component":{"id":"custom.widget.GoogleTagTracker","template":{"id":"GoogleTagTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.GoogleTagTracker","form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"__typename":"Component","localOverride":false},"globalCss":null,"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"}},"localOverride":false},"CachedAsset:component:custom.widget.MixPanelTracker-en-1737620190776":{"__typename":"CachedAsset","id":"component:custom.widget.MixPanelTracker-en-1737620190776","value":{"component":{"id":"custom.widget.MixPanelTracker","template":{"id":"MixPanelTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.MixPanelTracker","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.custom_Footer-en-1737620190776":{"__typename":"CachedAsset","id":"component:custom.widget.custom_Footer-en-1737620190776","value":{"component":{"id":"custom.widget.custom_Footer","template":{"id":"custom_Footer","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.custom_Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Navbar-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1728282321000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":" My Email","external-10":"child 1","mucxz84639":"Home","about-community":"About the Community","external":"Test","external-9":"Bill History","external-8":"Bill Summary","external-7":"Pay Now","mucxz84639-1":"Billing","external-6":"Alerts","external-5":"Service Repair Order","external-4":"My Services & Plan","external-3":"Manage Username / Logins","external-2":"My Information"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1728282321000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1728282321000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1728282321000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1728282321000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1728282321000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1728282321000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1728282321000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1728282321000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1728282321000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1722231399124":"Latest Posts","title@instance:1722321652654":"Recent Content","title@instance:1721715590817":"Latest Posts","title@instance:1722251112371":"Latest Posts"},"localOverride":false},"Conversation:conversation:143443":{"__typename":"Conversation","id":"conversation:143443","topic":{"__typename":"ForumTopicMessage","uid":143443},"lastPostingActivityTime":"2025-01-21T16:57:18.136-05:00","solved":false},"ForumTopicMessage:message:143443":{"__typename":"ForumTopicMessage","subject":"ht2000w obtained by not registeration","conversation":{"__ref":"Conversation:conversation:143443"},"id":"message:143443","revisionNum":1,"uid":143443,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":50219,"login":"boggen","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-4.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-01-18T12:58:25.086-05:00","lastPublishTime":"2025-01-18T12:58:25.086-05:00","readOnly":false},"Conversation:conversation:143437":{"__typename":"Conversation","id":"conversation:143437","topic":{"__typename":"ForumTopicMessage","uid":143437},"lastPostingActivityTime":"2025-01-13T18:39:21.874-05:00","solved":false},"ForumTopicMessage:message:143437":{"__typename":"ForumTopicMessage","subject":"Gift card","conversation":{"__ref":"Conversation:conversation:143437"},"id":"message:143437","revisionNum":1,"uid":143437,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":62802,"login":"Angieturner9","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-11.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2025-01-13T08:57:24.721-05:00","lastPublishTime":"2025-01-13T08:57:24.721-05:00","readOnly":false},"Conversation:conversation:143432":{"__typename":"Conversation","id":"conversation:143432","topic":{"__typename":"ForumTopicMessage","uid":143432},"lastPostingActivityTime":"2025-01-11T13:08:10.371-05:00","solved":false},"ForumTopicMessage:message:143432":{"__typename":"ForumTopicMessage","subject":"Weather related issue?","conversation":{"__ref":"Conversation:conversation:143432"},"id":"message:143432","revisionNum":1,"uid":143432,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":151665,"login":"jbazyn66","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":88},"postTime":"2025-01-11T12:27:39.900-05:00","lastPublishTime":"2025-01-11T12:27:39.900-05:00","readOnly":false},"Conversation:conversation:143424":{"__typename":"Conversation","id":"conversation:143424","topic":{"__typename":"ForumTopicMessage","uid":143424},"lastPostingActivityTime":"2025-01-10T14:31:17.718-05:00","solved":false},"ForumTopicMessage:message:143424":{"__typename":"ForumTopicMessage","subject":"Internet down","conversation":{"__ref":"Conversation:conversation:143424"},"id":"message:143424","revisionNum":1,"uid":143424,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":151649,"login":"bngiulioli","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-2.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":111},"postTime":"2025-01-10T12:50:08.564-05:00","lastPublishTime":"2025-01-10T12:50:08.564-05:00","readOnly":false},"Conversation:conversation:143416":{"__typename":"Conversation","id":"conversation:143416","topic":{"__typename":"ForumTopicMessage","uid":143416},"lastPostingActivityTime":"2025-01-09T20:07:41.222-05:00","solved":false},"ForumTopicMessage:message:143416":{"__typename":"ForumTopicMessage","subject":"Computer connection","conversation":{"__ref":"Conversation:conversation:143416"},"id":"message:143416","revisionNum":1,"uid":143416,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":151637,"login":"tinak","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":78},"postTime":"2025-01-09T19:49:39.710-05:00","lastPublishTime":"2025-01-09T19:49:39.710-05:00","readOnly":true},"Rank:rank:11":{"__typename":"Rank","id":"rank:11","position":12,"name":"Assistant Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"User:user:9074":{"__typename":"User","id":"user:9074","uid":9074,"login":"BirdDog","biography":"Air Force Vet, Air Traffic Control radio repair tech, Satellite Comm Superintendent, member Inspector General team for Strategic Air Command, ground crew member for USAF Thunderbirds. \r\n\r\nAfter leaving AIr Force worked in several different installation/repair of electronics positions. Including POS systems, ATMs, printers, computers, LAN systems, factory automated control systems, parking control systems, security control systems, and HVAC control systems.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-12-03T03:00:00.000-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS05MDc0LTU4Mmk0M0FBQzgxRjcyQzJCMTdD"},"rank":{"__ref":"Rank:rank:11"},"messagesCount":7606,"kudosGivenCount":584,"kudosReceivedCount":1127,"kudosWeight":1,"ssoId":null,"followersCount":3,"solutionsCount":56,"entityType":"USER","eventPath":"community:ssqng67387/user:9074","topicsCount":95},"ForumTopicMessage:message:84656":{"__typename":"ForumTopicMessage","uid":84656,"subject":"Transmit/Uplink errors","id":"message:84656","revisionNum":2,"repliesCount":14,"author":{"__ref":"User:user:9074"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84656"},"moderationData":{"__ref":"ModerationData:moderation_data:84656"},"postTime":"2017-10-09T12:41:43.647-04:00","lastPublishTime":"2017-10-09T12:50:35.172-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":6949},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84656"},"Conversation:conversation:84656":{"__typename":"Conversation","id":"conversation:84656","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84656"},"lastPostingActivityTime":"2017-10-24T20:37:10.351-04:00","lastPostTime":"2017-10-24T20:37:10.351-04:00"},"ModerationData:moderation_data:84656":{"__typename":"ModerationData","id":"moderation_data:84656","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:84656":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:84656","relatedMessage":{"__ref":"ForumTopicMessage:message:84656"}},"User:user:59352":{"__typename":"User","id":"user:59352","uid":59352,"login":"David_78933","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-14T13:38:16.399-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":37,"kudosGivenCount":4,"kudosReceivedCount":5,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ssqng67387/user:59352"},"ForumTopicMessage:message:126431":{"__typename":"ForumTopicMessage","uid":126431,"subject":"Transmit / Uplink Problem","id":"message:126431","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:59352"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:126431"},"moderationData":{"__ref":"ModerationData:moderation_data:126431"},"postTime":"2020-08-14T15:21:38.486-04:00","lastPublishTime":"2020-08-14T15:21:38.486-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":12561},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:126431"},"Conversation:conversation:126431":{"__typename":"Conversation","id":"conversation:126431","solved":true,"topic":{"__ref":"ForumTopicMessage:message:126431"},"lastPostingActivityTime":"2020-09-05T16:57:29.563-04:00","lastPostTime":"2020-09-05T16:57:29.563-04:00"},"ModerationData:moderation_data:126431":{"__typename":"ModerationData","id":"moderation_data:126431","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:126431":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:126431","relatedMessage":{"__ref":"ForumTopicMessage:message:126431"}},"Rank:rank:22":{"__typename":"Rank","id":"rank:22","position":23,"name":"New Poster","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:145241":{"__typename":"User","id":"user:145241","uid":145241,"login":"A-l-e-x-99","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-16T11:00:25.494-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ssqng67387/user:145241"},"ForumTopicMessage:message:139946":{"__typename":"ForumTopicMessage","uid":139946,"subject":"3.1.1 error","id":"message:139946","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:145241"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:139946"},"moderationData":{"__ref":"ModerationData:moderation_data:139946"},"postTime":"2023-05-16T11:10:40.433-04:00","lastPublishTime":"2023-05-16T11:10:40.433-04:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":4335},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:139946"},"Conversation:conversation:139946":{"__typename":"Conversation","id":"conversation:139946","solved":true,"topic":{"__ref":"ForumTopicMessage:message:139946"},"lastPostingActivityTime":"2023-05-17T15:36:08.899-04:00","lastPostTime":"2023-05-17T15:36:08.899-04:00"},"ModerationData:moderation_data:139946":{"__typename":"ModerationData","id":"moderation_data:139946","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:139946":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:139946","relatedMessage":{"__ref":"ForumTopicMessage:message:139946"}},"Rank:rank:19":{"__typename":"Rank","id":"rank:19","position":20,"name":"Junior","color":"009900","icon":null,"rankStyle":"TEXT"},"User:user:6510":{"__typename":"User","id":"user:6510","uid":6510,"login":"wgrobison1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-05T03:00:00.000-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"messagesCount":57,"kudosGivenCount":1,"kudosReceivedCount":6,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":3,"entityType":"USER","eventPath":"community:ssqng67387/user:6510"},"ForumTopicMessage:message:133823":{"__typename":"ForumTopicMessage","uid":133823,"subject":"email load error","id":"message:133823","revisionNum":1,"repliesCount":31,"author":{"__ref":"User:user:6510"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:133823"},"moderationData":{"__ref":"ModerationData:moderation_data:133823"},"postTime":"2021-07-07T14:03:42.512-04:00","lastPublishTime":"2021-07-07T14:03:42.512-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":12693},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:133823"},"Conversation:conversation:133823":{"__typename":"Conversation","id":"conversation:133823","solved":true,"topic":{"__ref":"ForumTopicMessage:message:133823"},"lastPostingActivityTime":"2021-07-13T09:06:01.258-04:00","lastPostTime":"2021-07-13T09:06:01.258-04:00"},"ModerationData:moderation_data:133823":{"__typename":"ModerationData","id":"moderation_data:133823","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:133823":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:133823","relatedMessage":{"__ref":"ForumTopicMessage:message:133823"}},"Rank:rank:21":{"__typename":"Rank","id":"rank:21","position":22,"name":"Freshman","color":"33CC00","icon":null,"rankStyle":"TEXT"},"User:user:148599":{"__typename":"User","id":"user:148599","uid":148599,"login":"NefariousNative","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-24T01:00:23.648-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:21"},"messagesCount":3,"kudosGivenCount":1,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ssqng67387/user:148599"},"ForumTopicMessage:message:142089":{"__typename":"ForumTopicMessage","uid":142089,"subject":"Backend API is not available (error: 500.00.004)","id":"message:142089","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:148599"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:142089"},"moderationData":{"__ref":"ModerationData:moderation_data:142089"},"postTime":"2024-03-24T01:04:37.710-04:00","lastPublishTime":"2024-03-24T01:04:37.710-04:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":4204},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:142089"},"Conversation:conversation:142089":{"__typename":"Conversation","id":"conversation:142089","solved":true,"topic":{"__ref":"ForumTopicMessage:message:142089"},"lastPostingActivityTime":"2024-03-25T13:07:32.045-04:00","lastPostTime":"2024-03-25T13:07:32.045-04:00"},"ModerationData:moderation_data:142089":{"__typename":"ModerationData","id":"moderation_data:142089","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:142089":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:142089","relatedMessage":{"__ref":"ForumTopicMessage:message:142089"}},"CachedAsset:text:en_US-components/nodes/NodeLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1728282321000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1728282321000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1728282321000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1728282321000","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1728282321000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1728282321000","value":{"title":"Query Handler"},"localOverride":false},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:87495"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1728282321000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1728282321000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1728282321000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1728282321000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1728282321000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1728282321000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1728282321000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1728282321000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1728282321000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1728282321000","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1728282321000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000","value":{"loadMore":"Show More"},"localOverride":false},"ForumReplyMessage:message:87557":{"__typename":"ForumReplyMessage","uid":87557,"id":"message:87557","revisionNum":1,"author":{"__ref":"User:user:50675"},"readOnly":true,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:87556"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87557"},"body":"If you need to reduce the speed to stabilize the connection, that would be fine.
I use finance software that just needs a stable connection, but still even works on 56k.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"172","kudosSumWeight":0,"postTime":"2017-11-24T15:52:25.043-05:00","lastPublishTime":"2017-11-24T15:52:25.043-05:00","metrics":{"__typename":"MessageMetrics","views":5176},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87557","repliesCount":2,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:87692":{"__typename":"ModerationData","id":"moderation_data:87692","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:87692":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:50675"},"id":"message:87692","revisionNum":1,"uid":87692,"depth":22,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:87557"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87692"},"body":"Well, guy came out and swapped out the radio. System is working smoothly now. Still some red x’s in the system status, but no problems with the internet now.
Messages actually send out every time on messenger/iMessage, etc!","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2017-11-27T15:53:06.103-05:00","lastPublishTime":"2017-11-27T15:53:06.103-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":12971},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87692","customFields":[],"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"visibilityScope":"PUBLIC","repliesCount":1,"readOnly":true},"ModerationData:moderation_data:87545":{"__typename":"ModerationData","id":"moderation_data:87545","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:87543":{"__typename":"ModerationData","id":"moderation_data:87543","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:87542":{"__typename":"ModerationData","id":"moderation_data:87542","status":"APPROVED","rejectReason":null},"User:user:12376":{"__typename":"User","id":"user:12376","login":"MarkJFine","uid":12376,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMjM3Ni03MTZpQkQzREUyMzhFQTA2OThCMw"},"rank":{"__ref":"Rank:rank:9"},"email":"","messagesCount":3233,"biography":null,"topicsCount":85,"kudosReceivedCount":1989,"kudosGivenCount":1027,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-10-29T03:00:00.000-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":78,"entityType":"USER","eventPath":"community:ssqng67387/user:12376"},"Rank:rank:9":{"__typename":"Rank","id":"rank:9","position":10,"name":"Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:87541":{"__typename":"ModerationData","id":"moderation_data:87541","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:87540":{"__typename":"ModerationData","id":"moderation_data:87540","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:87540":{"__typename":"ForumReplyMessage","id":"message:87540","revisionNum":1,"uid":87540,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:87540"},"body":"
Transmit is much more sensitive to even slight misalignment. Can have good receive signal strength but off just enough to cause transmit problems. Again, could also be the transmit side of the radio is going bad. I'm sure Amanda will be back to help on Monday.
","body@stringLength":"267","rawBody":"
Transmit is much more sensitive to even slight misalignment. Can have good receive signal strength but off just enough to cause transmit problems. Again, could also be the transmit side of the radio is going bad. I'm sure Amanda will be back to help on Monday.
Alignment aside, it's good to check to see if the dish is fully in the clear from surrounding foliage:
Many things can cause these errors, to include dish alignment and poor cabling, which would require a skilled technician to remedy. However, it's also possible that a quick inspection of the dish can show where the problem is.
Tree limbs around the dish that appear to be out of the way may actually be reflecting stray signals back onto the dish. These then cause standing waves that the modem interprets as transmission errors.
Generally, the dish should be clear of any foliage within 45 degrees in any direction. Pay particular attention to any branches that may be blowing into that area, which could possibly cause intermittent problems.
In the fall and winter you might also want to inspect the dish to see if there are any fallen leaves or ice stuck to it. These will reduce the reflective nature of the dish, possibly causing additional transmission (and reception) errors.
As well, cables and connections may become brittle or loose with frequent weather changes. So you may also want to see if the connectors are finger-tight and the cabling isn't cracked or weathered to the point where coax shield wire is showing through.
Some error codes (e.g., 12.1.19) stem from the modem's sensitivity to power levels. You may want to inspect the routing of the power cable to make sure the DIN plug in the back of the modem is firmly seated, as well as at the wall and at the power brick.
If those are fine, make sure that the modem's power cord is plugged directly into a wall socket and the wall socket is on a circuit intended for lights. Use on the same curcuit as heavy-use items (e.g., air conditioners/heaters, washers/dryers, ovens, etc.) will cause power drops that may contribute to modem errors. Powering the modem though a surge protector may likewise cause power levels to drop and is therefore not recommended.
","body@stringLength":"2037","rawBody":"
Alignment aside, it's good to check to see if the dish is fully in the clear from surrounding foliage:
Many things can cause these errors, to include dish alignment and poor cabling, which would require a skilled technician to remedy. However, it's also possible that a quick inspection of the dish can show where the problem is.
Tree limbs around the dish that appear to be out of the way may actually be reflecting stray signals back onto the dish. These then cause standing waves that the modem interprets as transmission errors.
Generally, the dish should be clear of any foliage within 45 degrees in any direction. Pay particular attention to any branches that may be blowing into that area, which could possibly cause intermittent problems.
In the fall and winter you might also want to inspect the dish to see if there are any fallen leaves or ice stuck to it. These will reduce the reflective nature of the dish, possibly causing additional transmission (and reception) errors.
As well, cables and connections may become brittle or loose with frequent weather changes. So you may also want to see if the connectors are finger-tight and the cabling isn't cracked or weathered to the point where coax shield wire is showing through.
Some error codes (e.g., 12.1.19) stem from the modem's sensitivity to power levels. You may want to inspect the routing of the power cable to make sure the DIN plug in the back of the modem is firmly seated, as well as at the wall and at the power brick.
If those are fine, make sure that the modem's power cord is plugged directly into a wall socket and the wall socket is on a circuit intended for lights. Use on the same curcuit as heavy-use items (e.g., air conditioners/heaters, washers/dryers, ovens, etc.) will cause power drops that may contribute to modem errors. Powering the modem though a surge protector may likewise cause power levels to drop and is therefore not recommended.
Good points Mark! Forgot about a loose DIN plug, can cause all kinds of weird problems.
","body@stringLength":"94","rawBody":"
Good points Mark! Forgot about a loose DIN plug, can cause all kinds of weird problems.
","author":{"__ref":"User:user:9074"},"isEscalated":null,"postTime":"2017-11-24T13:20:38.789-05:00","parent":{"__ref":"ForumReplyMessage:message:87542"},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Revision:revision:87545_1":{"__typename":"Revision","id":"revision:87545_1","lastEditTime":"2017-11-24T13:28:05.383-05:00"},"QueryVariables:ReplyList:message:87545:1":{"__typename":"QueryVariables","id":"ReplyList:message:87545:1","value":{"id":"message:87545","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1728282321000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1728282321000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/LinearReplyList-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/LinearReplyList-1728282321000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1728282321000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"ModerationData:moderation_data:87548":{"__typename":"ModerationData","id":"moderation_data:87548","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:87548":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12376"},"id":"message:87548","revisionNum":1,"uid":87548,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:87545"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87548"},"body":"
Only one thing concerns me in that photo is the flashing overhanging from your roof. The reason is that the takeoff angle for the dish isn't even with the feed horn, it's actually at an angle more vertical to it.
Appearances could be tricky though. If you've not had a problem with that before, it shouldn't be a problem now.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-11-24T13:41:16.876-05:00","lastPublishTime":"2017-11-24T13:41:16.876-05:00","metrics":{"__typename":"MessageMetrics","views":5585},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87548","repliesCount":8,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:87551":{"__typename":"ModerationData","id":"moderation_data:87551","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:87551":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50675"},"id":"message:87551","revisionNum":2,"uid":87551,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:87548"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87551"},"body":"Flashing isn’t likely to be it, plus it wasn’t before. https://imgur.com/a/8DlK0
It’s rather strange they can not communicate with the modem or their logger when I am using the internet with it right now...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-11-24T14:02:24.783-05:00","lastPublishTime":"2017-11-24T14:03:24.833-05:00","metrics":{"__typename":"MessageMetrics","views":5577},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87551","repliesCount":7,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:10":{"__typename":"Rank","id":"rank:10","position":11,"name":"Associate Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"User:user:9939":{"__typename":"User","id":"user:9939","uid":9939,"login":"C0RR0SIVE","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-11-22T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS05OTM5LTE5aTMyNEQ3RTcwMEJCOERGQUM"},"rank":{"__ref":"Rank:rank:10"},"entityType":"USER","eventPath":"community:ssqng67387/user:9939"},"ModerationData:moderation_data:87552":{"__typename":"ModerationData","id":"moderation_data:87552","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:87552":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9939"},"id":"message:87552","revisionNum":1,"uid":87552,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:87551"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87552"},"body":"
That is why Amanda is going to send a technician out, your modem is logging transmit errors, it's possible it can listen most the time, but for some reason it's not sending data back. Think of it like a phone call, where one end can hear things clearly, but the other end only hears bits and pieces.
Correct, C0RR0SIVE. Warning: wall of text incoming.
\n
\n
The inability to see a modem remotely can be caused by a number of different things or a combination of some of them. I'll list what I consider to be the top three.
\n
\n
1. The radio mounted on the arm of the dish is a newer design from our Gen3 radios. The uplink and downlink are separated from each other. The \"Uplink\" or \"Transmit\" is very, very sensitive because it has to bounce off the dish and make its way up to the satellite, leaving little room for blockage or error. If the signal cannot make it up to the satellite, we can't talk to it.
\n
\n
2. Low power, dirty power or insufficient power distribution. I've helped customers in the past who have had an array of weird interference, but sharing the outlet with a major appliance is pretty common. Refridgerators, washers/dryers, space heaters, even coffee makers (mine makes my lamp flicker at home). Using a surge protector or strip that does not supply sufficient power to the modem is also common. Not only does the modem need power, but it also provides power to the radio outside. Dirty power is less common, but sometimes they do crop up. Rural areas with older infrastructure encounter this problem and it is very hard to fix.
\n
\n
3. Failed or faulty hardware is another reason. Since the two directions of signals are separated, one can fail while the other does not. This is a little less likely and you would have probably noticed the system performance degrading over time.
\n
\n
\n
Just based on some of the historical data I have on your system I've made a guess at one of these being the problem. It is possible that a coaxial cable frayed, corroded or is just loose somewhere. The timing sync between the satellite and your modem could be off. Hopefully the tech can find the definitive root cause of this so we can help diagnose this kind of issue again in the future.
\n
\n
~Amanda
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-11-24T14:45:26.881-05:00","lastPublishTime":"2017-11-24T14:45:26.881-05:00","metrics":{"__typename":"MessageMetrics","views":5562},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87554","repliesCount":5,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:87555":{"__typename":"ModerationData","id":"moderation_data:87555","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:87555":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50675"},"id":"message:87555","revisionNum":9,"uid":87555,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:87554"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87555"},"body":"I switched the the modem onto its own power circuit separate from any computer hardware and took it off the power backup.
See if you can communicate with it now?
Oh, still getting a red X. https://imgur.com/a/GW7yE Power has been very stable at this today. https://imgur.com/a/rqrFF Backup hasn’t needed to level it up/down at all. It clicks when it does. Usually that only happens during storms.
I think you can cross out power as an issue. It worked perfect weeks ago during power outages on backup power.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-11-24T15:11:26.280-05:00","lastPublishTime":"2017-11-24T15:40:44.726-05:00","metrics":{"__typename":"MessageMetrics","views":5199},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87555","repliesCount":4,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:87556":{"__typename":"ModerationData","id":"moderation_data:87556","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:87556":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:87556","revisionNum":1,"uid":87556,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:87555"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87556"},"body":"
Hello! I can reach the modem now. I see a problem with transmission rates. I am going to make some adjustments, so you may lose service for a few minutes.
\n
\n
~Amanda
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"175","kudosSumWeight":0,"postTime":"2017-11-24T15:44:04.851-05:00","lastPublishTime":"2017-11-24T15:44:04.851-05:00","metrics":{"__typename":"MessageMetrics","views":5182},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87556","repliesCount":3,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:87557":{"__typename":"ModerationData","id":"moderation_data:87557","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:87693":{"__typename":"ModerationData","id":"moderation_data:87693","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:87693":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50675"},"id":"message:87693","revisionNum":1,"uid":87693,"depth":23,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:87692"},"conversation":{"__ref":"Conversation:conversation:87495"},"subject":"Re: Transmit/Uplink errors","moderationData":{"__ref":"ModerationData:moderation_data:87693"},"body":"Plus, YouTube works again!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"26","kudosSumWeight":0,"postTime":"2017-11-27T15:53:33.284-05:00","lastPublishTime":"2017-11-27T15:53:33.284-05:00","metrics":{"__typename":"MessageMetrics","views":5130},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:87495/message:87693","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1728282321000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"TechSupport","messageSubject":"transmituplink-errors","messageId":"87495","replyId":"87545"},"buildId":"qytgGUXui1OYdGpuEFRtD","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"hughes","openTelemetryServiceVersion":"24.12.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[{"id":"mixPanel","src":"https://community.hughesnet.com/t5/s/ssqng67387/pagescripts/1726769041000/mixPanel.js?page.id=ForumReplyPage&entity.id=board%3ATechSupport&entity.id=message%3A87545","strategy":"afterInteractive"}]}