Forum Discussion
Trouble with new security protocols
I'm having trouble getting to a web site I haven't had trouble with in the past: treasurydirect.gov I've tried 4 different browsers: Firefox, Edge, Chrome, IE. All fail. An error page stating the...
Hi motobojo,
See here
Currently this is still an open, known issue. However the suggested workaround from our engineers is to disable IPv6 on your device or on the modem to gain access to the page. I am not 100% sure on the reason, but I didn't know they changed their security protocols so this seems to line up if it's an IPv6 issue. I'll pass this information over to our engineers, though I believe they are already aware of the cause and were in the process of testing and rolling out a fix. Let me know if the IPv6 workaround doesn't help.
Thanks,
Amanda
Hi motobojo,
See here
Currently this is still an open, known issue. However the suggested workaround from our engineers is to disable IPv6 on your device or on the modem to gain access to the page. I am not 100% sure on the reason, but I didn't know they changed their security protocols so this seems to line up if it's an IPv6 issue. I'll pass this information over to our engineers, though I believe they are already aware of the cause and were in the process of testing and rolling out a fix. Let me know if the IPv6 workaround doesn't help.
Thanks,
Amanda
Thanks Amanda. The workaround of disabling IPV6 for my internet connection around my visit to this site did the trick. I hope whoever needs to gets the problem fixed as that is a clumsy thing to need to do just to get my business done on a site. Sorry I missed the existing solution in the archive.
