Forum Discussion

motobojo's avatar
motobojo
Junior
7 years ago

Trouble with new security protocols

I'm having trouble getting to a web site I haven't had trouble with in the past:  treasurydirect.gov I've tried 4 different browsers: Firefox, Edge, Chrome, IE.  All fail. An error page stating the...
Data Management
security protocols
  • Amanda's avatar
    Amanda
    7 years ago

    Hi motobojo,

     

    See here

     

    Currently this is still an open, known issue. However the suggested workaround from our engineers is to disable IPv6 on your device or on the modem to gain access to the page. I am not 100% sure on the reason, but I didn't know they changed their security protocols so this seems to line up if it's an IPv6 issue. I'll pass this information over to our engineers, though I believe they are already aware of the cause and were in the process of testing and rolling out a fix. Let me know if the IPv6 workaround doesn't help.

     

    Thanks,

    Amanda

Amanda's avatar
Amanda
Moderator
7 years ago

Hi motobojo,

 

See here

 

Currently this is still an open, known issue. However the suggested workaround from our engineers is to disable IPv6 on your device or on the modem to gain access to the page. I am not 100% sure on the reason, but I didn't know they changed their security protocols so this seems to line up if it's an IPv6 issue. I'll pass this information over to our engineers, though I believe they are already aware of the cause and were in the process of testing and rolling out a fix. Let me know if the IPv6 workaround doesn't help.

 

Thanks,

Amanda

  • motobojo's avatar
    motobojo
    Junior
    7 years ago

    Thanks Amanda. The workaround of disabling IPV6 for my internet connection around my visit to this site did the trick.  I hope whoever needs to gets the problem fixed as that is a clumsy thing to need to do just to get my business done on a site.  Sorry I missed the existing solution in the archive. 

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Awesome motobojo :) I sent the information you provided to our engineers last night, thanks!

     

    Amanda