Trying To Post The Label Bot Says NO
I have wifi problems .The connection speeds go from dial-up to 2.1 Mps. If the Label bot allows this post, I will post test my test speed data etc.
Forum Discussion
Hi ecoalex,
So we had some planned maintenance on 10/11 for the gateway right before yours (alphabetically) and I didn't realize that your gateway was scheduled for 10/12. This maintenance introduced a software upgrade (8.1.0.59) which has some improvements for wi-fi connectivity, specifically as it relates to stability and staying connected, as well as addresses some slow connectivity issues across the board. There was also an additional code included to facilitate another update at a later time which is designed to improve video streaming overall. Regardless, I would recommend checking drivers and other updates on the Optiplex 790, as we are seeing high delay when communicating with that device, but not others on your network.
Your gateway AMA got this yesterday, right after ALB did, ENG is next on 10/16 :). This is only for customers pointed to the Jupiter 1 satellite, for now. Quick tip - if anyone's beam number goes higher than 60, they are pointed to Jupiter 2.
I would note, though, that you are encouraged to use the 25MB file when you perform tests for us for troubleshooting (unless you're in FAP, as we already know that speed tests will be in that ~1Mbps range). We are happy to replace the data used via token data.
Finally, do you mind if I merge this conversation into your "No FAP Still Slow Speed" thread?
Thanks
Thank You Amanda for the update message. So I was correct after all. Both problems I had - wifi, and video streaming , I posted about hopefully will improve. So far, it appears it has been. Time will tell. It was only the last week or so , that there were severe problems.
As far as updating drivers, I use Linux, all drivers are current , if any are to be updated I get them automatically in the updates . My problems were on your end, not mine it appears.
Thanks again for the update message.
It would appear so! Just wanted to relay the diagnostic finding as I figured you may have wanted to know. Other factors we monitor looked good for that device, so that is good 🙂 I will try to get you an update on the next planned upgrade for video streaming when that date becomes available, or pass it along through one our great reps here. I hope you have a great weekend!
p.s. Be sure to check your e-mail later today or early next week for something from our corporate team.
p.p.s I added 5GB token data to your account for the previous speed tests
I bit the Bullet , and upgraded to the 50 mb plan. I am not in FAP, yet my speed is the same as when I was under FAP. Could someone explain why? Is congestion still the problem? Thanks
Hi ecoalex2,
Just wanted to chime in and provide information as well as ask couple of questions to better assist the investigating agent. First, it is important to note that we recommend the 25MB file size for testing because it allows the test to sustain the download for a longer amount of time, resulting in more data points for the website to average. A smaller file may only allow a couple of 'checks' for speed, which could skew results. The 25MB test can be found by selecting "manual" when performing the test. This is akin to getting a driver's average speed over 5 miles, versus 1/2 mile (which would include a majority of the acceleration speeds).
1- Was there an activity or application that was not working as expected which prompted you to begin running tests?
2- Despite the test results, do you have noticeable performance issues when doing your usual activities?
Hi Amanda, I am reluctant to use a larger dwnload to test speed as it uses up my allowance.
Yes , I notice all websites slow to load, an indicator of a degrading connection, less than 4 bars on the wifi icon, it varies. I can have 4 bars, then buffering, or a timeout, unable to connect message. A loss of connection. I can be watching a youtube video, I always use 250 dpi, nothing higher. While viewing a video, there will be no problem, then buffering. I restart my wifi on my device, and speed sometimes is back to what it should be, no buffering, and finish the video.Sometimes, after restarting mu wifi connection, I restart my Hughes modem, sometimes, my speeds are returned to what they should be.
In the mornings- 5 Am, I have good speeds, then sometimes, the wifi stops, I restart it by removing the USB card, and my speed, connection returns. This erratic wifi connection happens at any time during use. For this reason, I am getting an ethernet cable , and will see if my connectivity/speed problem continues. My data posted shows something is amiss. The tech that talked to me was all about FAP, and didn't listen to my observations. When I have these problems at 5 Am Pst Beam 19 , when I didn't have these problems for years after Liz and others worked to help me get good service, eventually reaiming my dish to the older satellite. Congestion was the culprit supposedly, anyway for years , I had consistent , reliable usable service until the past week or so. I hope the ethernet cable will help limit the possibles.
Thanks for your reply.
This morning, suddenly my speed died. No FAP. From 21Mps to .53Mps no FAP.
I have a question- Does Hughes lease out commercial space of bandwidth on Beam 19?
I am trying to figure out what happened to a good record of service, now erratic, as the data shows for the past week, this in mornings as well as the expected increase of usage in the evenings.
The last speed today was after I restarted my wifi connection. Why would this happen?
To restart the wifi, I click on the wifi bar , a menu comes up, I click on Hug (the Hughes wifi modem I connect to) it disconnects, then reconnects. I immediately retest test my test , and voila, I get 2.36 Mps . Any ideers appreciated.
Tonite's non performance-
My wife using a KIndle did 3 tests, I had all apps closed. She had under 300 Kps on her 3 tests. I tried the restart the wifi shtick , gained 150 Kps, still about dial up , the last test was pitiful, the wife not using an app. I see others are having no connection at all. Hope they get this figured out. Now a cat Pic 🙂
So Here's The tests, Hughes Vrs Test my test. Same time frame. Notice the difference
Test My test at same time-
Last nites Data.
This morning, I changed the WiFi card (usb) that seemed to help, but then it didn't. I see my wifi signal strength go from 4 to one. I restart the wifi connection , and magically the speed is above 2.5 Mps. A few minutes later, the wifi bars are back to 1. I restart the wifi (right click wifi connection) and I get back to 2+ Mps. I have this on another device , this leads me to think the modem wifi is erratic. I have had this for a few months . last nite I rebooted the modem, sometimes this helps , I'm good with 1.5 Mps , which is most days with my plan. Any input on this appreciated.
