Forum Discussion
Solved
Two Months of Slow Speed, Even After Gen 5 Upgrade
I've been experiencing close to dial up speeds for almost two months. My slow speed issue started around the middle of November, 2017. I was on the Gen 4 plan at the time. I had been on the plan for ...
Good morning Colby,
Engineering has an update planned for your gateway tonight which should address the intermittent connectivity you're seeing. To be safe, please power cycle the HughesNet modem before you use the internet tomorrow. To power cycle the modem, unplug the power cable from its power brick and replug after 30 seconds. Allow some time for the modem to recover before attempting to browse. Please let me know if the disconnects go away after this.
"Once on the Gen 5 plan, I continued to have near dial up speeds, somewhere around 200 kbps download. "
Not even close to dial up.
"However, I never receive a call. I always have the customer support rep verify my phone number each time to prevent an issue. Each time I call back after the 5 days have passed, the process is started over again, I wait another week, and never receive a call back from anyone."
That's pretty shoddy customer service and it's really unacceptable.
